Surprised by how badly support matched my working hours
I initially thought the support team would be available during the hours I usually work, but that was far from the reality. Most of the time when I needed help, no one was reachable by phone or chat because their support hours clashed badly with my schedule. This limitation meant I ended up waiting long hours or days for responses, which made resolving issues very frustrating. Moreover, the onboarding process assumed users could engage during typical business hours, which doesn't fit the flexible or off-hours routine many remote workers have. Due to this, I found myself stuck for long stretches trying to figure out technical problems without any direct assistance. The communication also lacked proactive check-ins to help identify bottlenecks in setup. Overall, the mismatch between support availability and my working hours really hindered my progress and was quite disappointing.