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Based on all 3,88,518 published WFHI Reviews.

2,91,419 of 3,88,518 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Verified customerSupport and communication

    Bilkul karunga phir se agar zarurat hui

    Mujhe support team se baat karni padi jab main apne remote workflow setup mein thoda stuck ho gaya tha. Pehle main soch raha tha ki kya ye help mere liye helpful hogi, par asli mein unhone jo telephonic support diya, usne kaafi practical solutions diye. Waiting time thoda tha, par jab baat samne wali side se clear aur direct advice milti thi toh patience banana asaan ho jata tha. Dialer aur calling tools ke baare mein bhi unhone step-by-step samjhaya, jis se jab agla waqt support ki zarurat padegi toh bina deri ke contact karunga. Jo database feature aur automatic updates hain, unke integration ko kaise smoothly manage karun ye bhi bata diya.ń Invoice aur payment process thoda pehle hi clear kar diya tha support session mein, toh koi confusion nahi hui. Overall agar dubara bhi kuch help ki zarurat hui toh main definitely phone uthakar unko call karunga kyunki aasani se kaam ho gaya aur clear guidance mili. Mujhe lagta hai ye communication aur support system sahi hai agar future mein koi dikkat aaye toh.

    Satish IyerMadhya Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support ne bohot time liya, step samajh nahi aaye

    Mujhe laga tha support easy aur smooth hoga, par yeh bilkul waise nahi tha. Phone par baat karte huye har baar steps alag order mein diye ja rahe the, kabhi bola setup start karne ko bolo, phir connection banate waqt dusra process follow karne ko kaha. Is tarah confuse karna mujhe bahut frustrated kar diya. Pehle toh lag raha tha ki shayad main hi kuch miss kar raha hoon, par baar baar support se clarify karne ke baad bhi woh flow clear nahi hua. Dialer tools use karna chaha, par unka integration bhi pura samajh nahi paaya kyunki jo explanations mile, woh logical sequence mein nahi the. Overall mujhe laga ki support ne mere time waste kiya aur process ko smooth banane ki jagah aur jyada complicated kar diya. Abhi bhi soch raha hoon ki agli baar agar help karni ho toh kitna effort lagega.

    Varun RajanPunjab, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    I was surprised by how much you expected me to figure out on my own. From the start, the onboarding

    I was surprised by how much you expected me to figure out on my own. From the start, the onboarding promised support, but almost every step felt like trial and error without clear guidance. The training materials were sparse and often didn't match the actual software interface I was using. When I tried resolving issues or understanding the calling tools, I found myself digging through forums and other users' posts rather than getting direct help. Your telephonic assistance, while reachable, often repeated basic instructions without addressing my specific problems, which was frustrating. However, I will admit the automatic updates ran smoothly and didn't disrupt my daily work. Even the invoicing and payment processes, though straightforward, weren't explained proactively. Overall, I spent more time figuring things out than I expected, which surprised me given the promises of onboarding support. It felt like you left most of the burden on me instead of guiding through the setup and use. I'd suggest you rethink what you offer as support because this much self-driven troubleshooting shouldn't be the standard. I hope future clients don't face the same surprises I did, especially if they're new to remote workflow software.

    Prasad SundaramNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    not for beginners maybe, thoda confusing laga sab kuch

    Mainne socha ki ye software mere liye easy hoga par mujhe starting se hi confusing laga sab kuch. Labels aur wording samajh nahi aaye the aur mujhe baar baar support ko phone karna pada. Lagta hai ye product un logon ke liye zyada useful hai jinko pehle se thodi training ya experience hai softwares mai. Support se baat karte waqt kabhi kabhi term clear nahi mile the aur mujhe lagta hai ki ye jo language use karte hain wo thoda aur simple ho sakta tha. Agar aap bilkul beginner ho toh main suggest nahi karungi ki aapke liye ye product best rahega kyunki shuruaat me samajhna mushkil ho sakta hai. Invoice aur payment ke process bhi thoda detailed hain jisme thoda time lagta hai samajhne me, par jo functionality milti hai wo thik hai. Overall mujhe lagta hai thoda aur user-friendly hona chahiye ye system un logon ke liye jo naye hain remote workflows me.

    Gunjan KaurChandigarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    I tried reaching the support line to clarify a few queries about the database features and how autom

    I tried reaching the support line to clarify a few queries about the database features and how automatic updates might affect my current workflow, and I was pretty impressed. It took maybe about ten to fifteen minutes at most to get to the specific help I needed. That was really surprising because usually these sorts of queries take longer to resolve. The person on call zeroed in on the issue quickly, which saved me a bunch of time, and afterward, I felt much clearer about using the dialer efficiently. The onboarding instructions also were simple enough that I didn’t get stuck much along the way. Just to know that support is genuinely reachable and helpful in under no time gives me confidence to keep using the software without hesitation. Overall, a very positive experience that respects my time, and that’s something I truly value.

    Vivek RaghavanChandigarh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    expected smooth help but got stuck in looping waits

    You promised prompt telephonic support but the reality was far from that. I kept repeating the same issue during calls and was put on hold for unreasonably long times, which was frustrating. The automatic updates seemed to cause problems rather than fix them, and I never got a clear explanation or timely solution. The sign-up process was okay but after that, the support really let me down. It’s disappointing that what I expected as a swift resolution was instead a cycle of waiting, talking to different people, and no real progress. Please improve your communication and truly listen to customers.

    Deepak Dhara RanaChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Kya main fir se try karungi?

    Mujhe lagta hai ki support aur communication session ke baad bhi mujhe confidence strong nahi mila. Training theek tha, lekin jab software use karna start kiya, toh kai baar dialer proper se connect nahi hota tha. Database feature bhi itna user-friendly nahi tha jaisa main sochti thi. Sign-up or payment process mein koi badi dikkat nahi thi, par support ki response time mujhe thodi unreliable lagi. Overall experience se main yeh nahin kehti ki main phir se is service ko try karungi, because mera confidence build nahi hua ki ye tools consistently meri help karenge.

    Diya ChaturvediAndhra Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Expected ongoing help but mostly got one-time setup

    When I first signed up, I was expecting the support to be ongoing, not just a one-time setup. The telephonic support was polite and fairly helpful during the initial onboarding and training session. But after that, I found that the follow-up support was limited and mostly automated. I needed some help with the database feature a few days later, and it felt like I was left figuring things out on my own more than I would have liked. I see that updates happen automatically, which is good, but any new complexity in using the calling tools made me wish there was more direct communication. I’m still a bit unsure if this level of support fits my usual needs since I was hoping for more personalised assistance as problems came up. The invoicing and payment process was generally smooth and did not require much back and forth, which I can’t fault. So I think that while the setup phase was handled well enough, ongoing help might need to be a bit more responsive for people who require continual guidance.

    Rekha GehlotGoa, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support took considerable effort to reach

    I found the responsiveness of telephonic support inconsistent. Sometimes I got quick answers, but at other times it took much longer than expected to get a call back or clarification. The priority assistance was helpful once it was engaged, but reaching out multiple times was necessary. While I appreciate their willingness to help, the delay in communication made parts of the problem-solving process a bit frustrating. Nonetheless, when I did get connected, the guidance was clear and useful, albeit with the effort needed to get through first.

    Kartik MaheshwariManipur, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Khaasi mehnat karni padti hai jab tak support mile

    Pehle toh mujhe lagta tha ki support jaldi mil jayegi jab mujhe software ke baare mein issue aayega but asli mein itna aasaan nahi tha. Jab bhi mujhe call karna padta tha ya dialer se related kuch problem hoti thi, mujhe apna point clearly batane ke liye continue koshish karni parti thi. Kabhi hotline busy hoti thi toh mujhe kayi baar call karna pada. Kuch information database ke andar dhoondhna thoda difficult tha kyunki user interface utna intuitive nahi hai. Training toh acchi thi, par jab mujhe specific query karni thi, toh wo help turant milna thoda mushkil tha. Lekin main yeh bhi maan sakta hoon ki jab support milti toh wo kaafi useful hoti hai aur wo puri koshish karte hain solution dene ki. Toh puraana kehna sahi hoga ki support tak pahunch karna thoda effort ka kaam hai, par jaise hi mil jaati hai toh helpful hoti hai. Agar is process ko thoda streamline karte ho toh zyada acha result milega, par abhi ke liye mujhe manually jyada try karna padta hai jab assistant chahiye hota hai.

    Chetan DubeyOdisha, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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