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WFHI review

Khaasi mehnat karni padti hai jab tak support mile

3 out of 53 of 5Verified customerSupport and communication

Khaasi mehnat karni padti hai jab tak support mile

Pehle toh mujhe lagta tha ki support jaldi mil jayegi jab mujhe software ke baare mein issue aayega but asli mein itna aasaan nahi tha. Jab bhi mujhe call karna padta tha ya dialer se related kuch problem hoti thi, mujhe apna point clearly batane ke liye continue koshish karni parti thi. Kabhi hotline busy hoti thi toh mujhe kayi baar call karna pada. Kuch information database ke andar dhoondhna thoda difficult tha kyunki user interface utna intuitive nahi hai. Training toh acchi thi, par jab mujhe specific query karni thi, toh wo help turant milna thoda mushkil tha. Lekin main yeh bhi maan sakta hoon ki jab support milti toh wo kaafi useful hoti hai aur wo puri koshish karte hain solution dene ki. Toh puraana kehna sahi hoga ki support tak pahunch karna thoda effort ka kaam hai, par jaise hi mil jaati hai toh helpful hoti hai. Agar is process ko thoda streamline karte ho toh zyada acha result milega, par abhi ke liye mujhe manually jyada try karna padta hai jab assistant chahiye hota hai.

Chetan DubeyOdisha, IndiaExperience: Published:
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