Expected ongoing help but mostly got one-time setup
When I first signed up, I was expecting the support to be ongoing, not just a one-time setup. The telephonic support was polite and fairly helpful during the initial onboarding and training session. But after that, I found that the follow-up support was limited and mostly automated. I needed some help with the database feature a few days later, and it felt like I was left figuring things out on my own more than I would have liked. I see that updates happen automatically, which is good, but any new complexity in using the calling tools made me wish there was more direct communication. I’m still a bit unsure if this level of support fits my usual needs since I was hoping for more personalised assistance as problems came up. The invoicing and payment process was generally smooth and did not require much back and forth, which I can’t fault. So I think that while the setup phase was handled well enough, ongoing help might need to be a bit more responsive for people who require continual guidance.