I was surprised by how much you expected me to figure out on my own. From the start, the onboarding

I was surprised by how much you expected me to figure out on my own. From the start, the onboarding

I was surprised by how much you expected me to figure out on my own. From the start, the onboarding promised support, but almost every step felt like trial and error without clear guidance. The training materials were sparse and often didn't match the actual software interface I was using. When I tried resolving issues or understanding the calling tools, I found myself digging through forums and other users' posts rather than getting direct help. Your telephonic assistance, while reachable, often repeated basic instructions without addressing my specific problems, which was frustrating. However, I will admit the automatic updates ran smoothly and didn't disrupt my daily work. Even the invoicing and payment processes, though straightforward, weren't explained proactively. Overall, I spent more time figuring things out than I expected, which surprised me given the promises of onboarding support. It felt like you left most of the burden on me instead of guiding through the setup and use. I'd suggest you rethink what you offer as support because this much self-driven troubleshooting shouldn't be the standard. I hope future clients don't face the same surprises I did, especially if they're new to remote workflow software.