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Based on all 3,88,440 published WFHI Reviews.

2,91,359 of 3,88,440 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support response good but missing some proactive help

    Getting started with the software and training was generally a positive experience, but it wasn’t without its minor glitches. The support team was quite helpful when I reached out by phone, and their responses were clear and accurate, which I appreciated. However, it still took me a few sessions before I felt properly up to speed on the dialing and database functionality. Invoicing and payment processes were properly managed and straightforward, so no issues there. What felt a bit missing was some proactive check-in from the support side after onboarding, which might have made the transition smoother and faster. While it was good that help was available on demand, a little more hands-on guidance early on might have decreased the time to feeling confident. That said, the automatic updates worked quietly in the background, which helped reduce maintenance worries. So although the overall experience was positive, more timely nudges or tutorials from the support team would have improved things. Still, I do appreciate how the process balanced thoroughness with flexibility during sign-up and ongoing use.

    Sumitra SainiArunachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Won't do it again due to poor support experience

    I had expected the telephonic support to be responsive and helpful based on the initial information I received, but the reality was quite disappointing. Whenever I needed assistance, I faced long wait times and sometimes unclear answers that left me more confused. The onboarding process promised accessible support, but it felt like they were often unreachable or slow to respond. Because of this, setting up the calling tools and learning the database features became frustrating. Automatic updates sometimes changed features without clear explanation, which added to my troubles. The sign-up and payment experience were okay, but support was the main reason I struggled to get the most out of the software. All things considered, I would hesitate to go through this process again unless the support quality improves substantially, as it did not meet my expectations and made using the product more stressful than it needed to be.

    Sudhir MalhotraMaharashtra, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support Was Okay — Probably Will Need Help Again

    The support team answered my calls and emails reasonably quickly, and they sorted out my issues with the dialer setup. I’m glad for that because those features are crucial to my workflow. On the flip side, the information they gave sometimes felt a bit vague, so I might not be fully confident to fix things by myself next time. I don’t think the help session was as thorough as it could have been, which means I might have to contact support again if any similar problems pop up. Overall, I’d say it was decent but not perfect, and I’ll keep their number handy. Telling a friend, I’d say the support works okay but don’t expect instant fixes for everything; sometimes you’ll need to follow up to get full clarity.

    Vaishali SinhaPuducherry, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Explain karne ka tareeka accha hai

    Support team se baat karke mujhe kaafi clarity mili hai. Unhone jo processes bataye, voh kaafi samajhne layak the. Lekin sometimes mujhe thoda zyada time lagta hai unka response aane mein, is wajah se kabhi kabhi thoda frustration hota hai. Overall, achha experience hai.

    Riya BhardwajPuducherry, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Jab gadbad hui toh support ne time se help di

    Mujhe lagta tha ki support ki taraf se response slow hoga, par actually phone pe baat karne par mujhe acha laga ki unhone mera issue seriously liya. Jab software mein ek chota glitch hua dialer ke saath, toh maine turant call lagaya. Support team ne patience se meri problem samjhi aur mera wait thoda zyada tha, par end mein solution achha mila tha. Communication bhi kaafi clear thi, aur mujhe lag raha tha ki woh genuine help kar rahe hain, though main thoda aur fast expect karti thi. Onboarding ke dauran jo training chalta raha, usme bhi agar koi confusion aayi toh support ne samajhdari dikhayi. Overall, experience mixed tha kyunki starting mein thoda frustrated feel hua, par jab support ne dhairya dikhaya, toh woh feeling kam ho gayi. Aise lag raha hai ki yeh system chalakar mujhe aage bhi support ka bharosa hoga, bas hope karti hoon ki agle baar response thoda quick ho. Poora process thoda up-down raha, lekin akhir mein sab manageable raha.

    Sarika VaidyaJammu and Kashmir, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    the support team was quite helpful in addressing my questions, and I appreciated their promptness. t

    the support team was quite helpful in addressing my questions, and I appreciated their promptness. there was a slight delay in getting through at times, but overall, I felt well taken care of!

    Rohan NairMadhya Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    support matched expectations with minor gaps

    I had mostly positive expectations about the telephonic support and communication, expecting timely and clear assistance whenever needed. Generally, the support team delivered on these expectations with polite and helpful responses. However, there were moments when my questions required follow-up calls because the initial explanations didn’t fully address my concerns. The availability of priority assistance improved the experience quite a bit, making it reassuring to know help was accessible. Given the complexity of the software and ongoing updates, I imagine I'll need help again down the line, so it's good to see this support system is reliable though not flawlessly smooth. All things considered, what I received matched what I was anticipating, just with a few minor shortcomings around immediate clarity. This balanced experience leaves me cautiously optimistic about future support interactions.

    Ishita BadamiAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Good intentions, but support turnaround was a real challenge

    I was looking forward to getting the hang of the software and training modules quickly, hoping it would smooth out my remote workflow setup. However, the support system became a major stumbling block. Each time I called for help with the dialer or database features, I ended up repeating my issue multiple times to different agents. The waiting times were long too, often leaving me feeling stuck without progress. On one hand, their telephonic support was friendly and tried to be helpful, but the excessive back-and-forth diluted any positive effect. Automatic updates arrived without clear notes, sometimes causing confusion rather than fixing issues. While the sign-up and payment process were straightforward, the onboarding flow after that was patchy because I couldn't get answers in time. Overall, it did not work well for me, and the frustration of lost hours in support calls outweighed any positive aspects of the platform. I was hoping for smoother assistance to get the software running effectively, but it felt like a lot of wasted effort and time.

    Himani SahniMadhya Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ne help dena difficult bana diya

    Mujhe sach kahoon toh mujhe aage bhi support ki zarurat padegi toh main wapas nahi jaungi unke paas. Kaafi baar help mangne ki koshish ki thi, par har baar response ya toh delayed aata tha ya phir incomplete hota tha. Dialer feature mein problem aayi thi, lekin support team se baat karke lag raha tha ki wo bilkul ready nahi thi solution provide karne ke liye. Database update ke time bhi confusion hota tha aur jab call kiya toh lagta tha ki wo bas time waste kar rahe hain. Software ka access dene wala process theek tha, shayad yeh unhi cheezo mein se ek hai jo sahi tarah se kaam kar rahi thi. Payment aur invoice processing fast thi, isme koi issue nahi. Lekin jab main support se baat karti thi toh mera impression yehi bana ki wo meri problem ko samajh nahin rahe hain ya fir seriously nahi le rahe. Aisi experience ke baad support ko dobara call karna mushkil lagega mujhe. Ye hi mera seedha verdict hai, koi chakkar nahi. Agar support better hota toh shayad consider karti.

    Poonam PatilRajasthan, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support to achha tha, par rozana mujhe wajah de di problems

    Mujhe lagta tha support helpful rahega, especially jab software use karna shuru kiya tha. Pehle din sab sahi tha, sign-up aur payment karne mein koi dikkat nahi aayi. Lekin phir roz mujhe lagta tha kabhi dialer ka issue hai, to kabhi database access mein problem. Jab main support ko call karta tha, to response time bahut slow tha. Kabhi phone uthate kabhi line busy milti, kabhi lagta koi proper tracking nahi hai meri problems ka. Training session useful tha, par day to day questions ke liye support kamzor lag raha tha mujhe. Updates bhi automatically aate hain, par wo kabhi kabhi system ko slow kar dete hain. Overall mujhe lagta hai ki support se expectations match nahi hui, jahan kabhi accha service mila to kabhi disappointment bhi hua. Main sochta hoon agar rozana waqt se kaam na chal paaye, to solution tab hi theek hoga jab support system me improvement aaye jo ki meri taraf se abhi thoda frustration create kar raha hai.

    Vishal VohraBihar, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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