Good intentions, but support turnaround was a real challenge
I was looking forward to getting the hang of the software and training modules quickly, hoping it would smooth out my remote workflow setup. However, the support system became a major stumbling block. Each time I called for help with the dialer or database features, I ended up repeating my issue multiple times to different agents. The waiting times were long too, often leaving me feeling stuck without progress. On one hand, their telephonic support was friendly and tried to be helpful, but the excessive back-and-forth diluted any positive effect. Automatic updates arrived without clear notes, sometimes causing confusion rather than fixing issues. While the sign-up and payment process were straightforward, the onboarding flow after that was patchy because I couldn't get answers in time. Overall, it did not work well for me, and the frustration of lost hours in support calls outweighed any positive aspects of the platform. I was hoping for smoother assistance to get the software running effectively, but it felt like a lot of wasted effort and time.