Support response good but missing some proactive help
Getting started with the software and training was generally a positive experience, but it wasn’t without its minor glitches. The support team was quite helpful when I reached out by phone, and their responses were clear and accurate, which I appreciated. However, it still took me a few sessions before I felt properly up to speed on the dialing and database functionality. Invoicing and payment processes were properly managed and straightforward, so no issues there. What felt a bit missing was some proactive check-in from the support side after onboarding, which might have made the transition smoother and faster. While it was good that help was available on demand, a little more hands-on guidance early on might have decreased the time to feeling confident. That said, the automatic updates worked quietly in the background, which helped reduce maintenance worries. So although the overall experience was positive, more timely nudges or tutorials from the support team would have improved things. Still, I do appreciate how the process balanced thoroughness with flexibility during sign-up and ongoing use.