Won't do it again due to poor support experience
I had expected the telephonic support to be responsive and helpful based on the initial information I received, but the reality was quite disappointing. Whenever I needed assistance, I faced long wait times and sometimes unclear answers that left me more confused. The onboarding process promised accessible support, but it felt like they were often unreachable or slow to respond. Because of this, setting up the calling tools and learning the database features became frustrating. Automatic updates sometimes changed features without clear explanation, which added to my troubles. The sign-up and payment experience were okay, but support was the main reason I struggled to get the most out of the software. All things considered, I would hesitate to go through this process again unless the support quality improves substantially, as it did not meet my expectations and made using the product more stressful than it needed to be.