Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,417 published WFHI Reviews.

2,91,340 of 3,88,417 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,221 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Won't use support again due to repeated waits

    I contacted the support line multiple times, but every call required me to repeat my issue from the beginning. The waiting times on the phone were long, and it often took several calls before the problem got addressed. The agents did not seem to have access to my previous inquiries, which caused me frustration. The database and software functions had issues that could have been resolved faster if the support communication was better organized. Automatic updates did not fix the errors I encountered. Because the process was so slow and repetitive, I am not inclined to use the telephone support service again. The whole thing felt tedious and inefficient, and I do not think I will go back to them for help in the future.

    Kiran BarmanLadakh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Good for those wanting reliable support but not a magic fix

    Having used other remote workflow software before, I found WFHI's telephonic support quite responsive and more patient than many past experiences. The priority assistance line worked well when I encountered issues during setup, which was reassuring. However, I did find that some calls took longer than I had expected to resolve certain detailed questions, possibly due to the learning curve on their side or mine. The communication style was professional though somewhat scripted, which might not suit someone needing more tailored interaction. In comparison to my previous providers, this felt more organized but a bit less flexible in addressing unique problems quickly. I think this software and its support would suit users who value structured help and predictable communication flow but might frustrate those who need rapid, adaptive responses to niche issues. The sign-up process was straightforward, and getting invoices happened without much hassle, which contributed positively to my ongoing experience. Overall, I'd recommend for teams who are comfortable working within a standard framework for support, though others might want to explore ongoing flexibility before committing fully.

    Khushbu GuptaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Mujhe laga support bas theek hoga, par kaafi acha nikla

    Yaar, main soch rahi thi ki WFHI ka support waise hi hoga jaise doosre software companies ka hota hai, bas ekdum formal aur slow. Lekin actual mein, jab maine call kiya toh support team ne kaafi patience dikhaya aur meri problem ko logically samjha. Unka telephonic communication smooth tha, though thoda slow response mila kabhi kabhi, jo thoda irritating bhi hua. Training mein jo steps diye the, unke basis pe jitna bhaune ko expect kiya tha, thoda zyada helpful sa laga. Waise sign-up aur payment process mein koi dikkat nahi aayi, sab straightforward tha. Database integration thoda complex tha, isme kuch aur detailed instructions milti toh aur acha hota. Calling tools acche the, dialer smooth chal raha tha during mera pura trial week. Software ke automatic updates se interface mein improvement aaya, lekin kabhi kabhi naye features thoda confusing lagte the, iske liye training mein thoda aur updates explain karna chahiye tha. Overall, main kaafi satisfied hoon par calendar integration mein thodi improvement ki zarurat hai side se.

    Ishita PuriTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support mein ekdam kami thi, samjha nahi mera expectation

    Main soch raha tha ki support vaise milegi jaise pehle phone pe baat hui thi, lekin asli mein kuch alag tha. Jab dialer aur database ka setup kar raha tha, toh support wala banda itna helpful nahi laga, kaafi baar mujhe khud se try karna pada. Jo training sessions diye the, unmein bhi bahut kuch missing tha jo maine expect kiya tha. Jo telephonic support tha, wo mostly delay ke sath aata tha, aur jab baat karta, toh lagta tha ki wo mere issue ko samajh nahi raha. Samjha nahi kyun itna mushkil tha, jab main pehle se ready tha detail jaankari ke liye. Payment aur invoice sab theek thi, par jab support ki baat aayi toh thoda disappointment hua. Continuous follow-up karna pada aur lagta tha ki ek hi cheez baar-baar repeat karni pad rahi hai, jo ki thoda frustrating tha. Mujhe support mein ek consistent aur reliable approach ki zaroorat thi tha, jo unfortunately is experience mein missing thi.

    Rajat Swati ChandranUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Day-to-day support was decent but could have been more proactive

    After using the WFHI software for a few weeks, my experience with support and communication settled into a steady pattern. The telephonic support usually answered within a reasonable time, and when there were issues with the dialer or database sync, the staff were knowledgeable and polite. On the other hand, I found the daily help somewhat reactive rather than proactive. For example, minor glitches in the calling tools would persist for a few days before any update or advice was offered. Communication about automatic updates was not always clear beforehand, so I sometimes noticed changes without any heads-up. This made adjusting workflows trickier in the moment. However, the training materials did a good job of explaining features, reducing reliance on direct support. The sign-up and payment process was handled smoothly enough but lacked a personal touch that might’ve improved confidence on a daily basis. All in all, support was adequate for routine queries and troubleshooting but not quite what I’d call excellent for ongoing, anticipatory help. I’d appreciate if the team could improve in this area going forward.

    Prashant ChaturvediKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Really happy how clearly they laid everything out

    Hey friend! Just wanted to share my experience with WFHI support because honestly, it was super impressive. From the start, the people on the call made everything so simple to understand — none of that confusing jargon. They patiently explained how the software and dialer work, which really helped me get going without any hiccups. I even messaged them a couple of times later with some basic questions, and each time they responded quickly and clearly. It felt like chatting with a knowledgeable friend rather than some robotic support team. What I really appreciated was how they didn’t overload me with unnecessary info but focused on exactly what I needed to know to manage the workflow. Their onboarding explanations made setting up the database and using the calling tools less intimidating. Honestly, this made me confident to explore the software on my own afterward. I think that clear communication made a huge difference in how comfortable I felt using it day to day. If you’re worried about tech support being confusing or slow, I’d say give WFHI a try – their communication is definitely on point!

    Himani GaikwadGoa, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Accha support hai, par sab log ke liye perfect nahi hoga

    Meri experience mein, jab software use karte waqt koi dikkat aayi, toh support team ne reasonably help kiya. Sabse pehle toh unke customer care line pe baat karna easy tha, aur woh log patiently meri baatein sunte rahe. Lekin kuch complex problems ke liye, mujhe lagta hai ki thoda time zyada lagta hai unhone solve karne mein, which thoda frustrating tha. Kabhi kabhi mujhe lagta, ki agar tum beginner ho toh ho sakta hai yeh process thoda tough lage. Par jo log remotely kaam karne ke liye thoda familiar hain with tech, unke liye support standard theek-thaak hai. Overall, system updates automatically milte rahe, jo acha tha, aur mujhe laga ki woh log seriously feedback lete hain. Bas ek baat, agar tumko jaldi problem chahiye to resolve karna hai, toh shayad yeh facility kuch limits ke saath aayegi. Par jinko patient rehne ka time hai, unke liye yeh service manage kar lenge easily. Toh final conclusion toh yeh hai ki support accha hai, bas thoda and patience rakhni hogi.

    Ramesh SardesaiDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support kaafi different tha, kuch cheezein achhi aur kuch average

    Main pehle ek alag software use karta tha jisme support thoda zyada responsive lagta tha. Yahaan telephonic support theek tha, lekin patience rakhna padta tha kabhi kabhi apni baat samjhane mein, jo pehle kam hua karta tha. Communication style thoda formal aur direct tha, jo mujhe thoda adjust karna pada. Training ke dauran kuch queries ke jawab thik time pe mil gaye, par kuch baar mujhe follow-up karna pada support team ko. Jo database integration feature hai, usme problem hua toh unhone patiently samjhaya aur next update ke baad kaam acha hua. Mujhe lagta hai ki comparison mein yahaan ki support thodi kam flexible hai, lekin overall warmth thi conversation mein, jo thanda nahi lagta tha. Software use karte rahne ke liye ye thoda alag approach hai, jo shayad sabke liye suit na kare.

    Ujjwal Deepak KhuranaJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ka wait thoda zyada tha, lekin baat clear hui

    Jab support call kiya toh pehle mujhe thoda intezar karna pada jab tak koi agent available hua. Pehli baar jab issue bataya, thoda samajhne mein time laga, toh mujhe waise hi explain karna pada phir se, kyunki memos nahi Thi jo connect karte. Jab agent finally connect hua tab unhone patiently repeat kiya queries aur stepwise solution bataya. Unhone mujhe telephonic call me samjhaaya ki dialer aur database ka kya connection hai, jisse clarity mili. Waiting ka time thoda kam ho sakta tha, par overall communication coherent tha. Main expect karti thi thoda faster response, par help milne ke baad sab thik laga.

    Shalini MukherjeeNagaland, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    It Didn’t Click When Things Went Wrong

    Looking back, I realize the moment things did not click with their system was when technical issues started during my calling tool setup. I was hopeful at first since the initial layout was decent and the invoicing was clear enough. However, when faults occurred, the support couldn’t guide me through the steps efficiently. The telephonic assistance felt distant, and I had to figure out several fixes independently. While the software itself had potential, the way problems were handled felt slow and somewhat lacking. This experience taught me that the value of such a platform depends heavily on effective support during issues, and here that aspect just didn’t work out well for me.

    Jagdish ThakurMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy