Day-to-day support was decent but could have been more proactive
After using the WFHI software for a few weeks, my experience with support and communication settled into a steady pattern. The telephonic support usually answered within a reasonable time, and when there were issues with the dialer or database sync, the staff were knowledgeable and polite. On the other hand, I found the daily help somewhat reactive rather than proactive. For example, minor glitches in the calling tools would persist for a few days before any update or advice was offered. Communication about automatic updates was not always clear beforehand, so I sometimes noticed changes without any heads-up. This made adjusting workflows trickier in the moment. However, the training materials did a good job of explaining features, reducing reliance on direct support. The sign-up and payment process was handled smoothly enough but lacked a personal touch that might’ve improved confidence on a daily basis. All in all, support was adequate for routine queries and troubleshooting but not quite what I’d call excellent for ongoing, anticipatory help. I’d appreciate if the team could improve in this area going forward.