Won't use support again due to repeated waits

Won't use support again due to repeated waits

I contacted the support line multiple times, but every call required me to repeat my issue from the beginning. The waiting times on the phone were long, and it often took several calls before the problem got addressed. The agents did not seem to have access to my previous inquiries, which caused me frustration. The database and software functions had issues that could have been resolved faster if the support communication was better organized. Automatic updates did not fix the errors I encountered. Because the process was so slow and repetitive, I am not inclined to use the telephone support service again. The whole thing felt tedious and inefficient, and I do not think I will go back to them for help in the future.