Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,412 published WFHI Reviews.

2,91,336 of 3,88,412 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,218 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Giving support and setting up took some time but it was worthwhile

    It’s been a while since I started using WFHI’s software and training, and thinking back it took a bit longer than I expected to get everything running smoothly. The initial sign-up and payment process were straightforward enough, although understanding the various features I’d have access to took some patience. The training was detailed and helped me grasp the workflow concepts I needed for working remotely. The dialer and calling tools worked consistently once I got used to them, though I had to revisit some parts of the onboarding a couple of times with the support team guiding me over the phone. They were always available and addressed my questions clearly, which helped reduce my downtime. Over time, the database feature became an integral part of my daily routine, and the automatic updates ensured I had the latest tools without having to manage installations myself. Looking back, I would sum up my experience by telling a friend that although it took a while and some effort to settle in, the continuous assistance and reliable software made it worth the wait in the end.

    Vikas DeshpandeHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Jo expect kiya, wo mila nahi support me

    Maine socha tha support thoda acha hoga, par mujhe lagta hai mujhe baar-baar wahi baat repeat karni padi. Har baar jab call kiya, transfer hone me waqt lagta tha aur jab finally kisi se baat hui, toh pata chala ki woh bhi mujhe pehli baat se jyada nahi samajh pa rahe. Ye sab thoda frustrating tha kyunki main kuch jaldi karna chahta tha. Matlab, sign-up aur invoicing process theek tha, par support se itna time waste hua ki mera jo kaam tha wo delay ho gaya. Training me bhi kuch cheezein clear nahi huyi thi. Dialer kabhi kabhi hang karta tha, jiski wajah se calls drop ho gaye the. Database feature ko samajhne me bhi problem hui, aur maine automatic updates ka kuch faida nahi dekha. Overall, jo help chahiye thi woh consistent nahi mili aur communication me bhi clarity kam thi. Shayad main lagataar wait nahi kar sakta tha itna, iska use karna mere liye easy nahi tha.

    Ketan KothariHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Yeh support bilkul clear nahi tha; frustration hi zyada mili

    Main practically soch rahi thi ki support se kuch help milegi, par unki baatein aur explanations itne clear nahi the ki mera kaam openly samajh aajaye. Jab maine call kiya toh conversation mein jyada technical baatein thi jo mujhe samajh nahi aayi, isliye mujhe lagta hai woh apni baat access karwana nahi kar paaye. Dialer aur database feature main use karne mein dikkat aayi, aur unhone jo solutions diye, woh mere liye kaafi confusing the; aise lag raha tha ki mujhe koi actual faida nahi mil raha. Billing aur invoicing process mein bhi support ne utni madad nahi ki jitni honi chahiye thi, mujhe baar-baar same baat repeat karni padti thi, aur response time bhi slow tha. Training aur onboarding flow par main rely kar rahi thi, par woh bhi adhura laga jab mujhe further clarification ke liye kisi ne time nahi diya. Overall, mujhe lagta hai ye process mere liye kaam nahi kiya, aur main apne doston ko advise karungi ki agar clarity aur samajhne ki baat karo toh yeh support option acha nahi hai. Sach kahu toh, frustration ke siwa mujhe kuch helpful nahi mila.

    Aditi VaidyaOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support ki quality bilkul waise hi jaisi sochi thi

    Jab maine pehle se socha tha, toh support waise hi nikla jaise maine expect kiya tha—bina kisi surprise ke. Initial call ke dauran sahi se samjhaya gaya ki payment aur invoicing process kaise kaam karta hai, jo mujhe achha laga. Phir bhi, thodi baar mujhe laga ki response thoda slow tha, aur mujhe convinced karne ke liye zyada baar check karwana pada. Lekin overall, support team ne jo communication dikhaya, wo mere expectations ke bilkul kareeb tha. Shayad thoda aur quick hona chahiye tha, par jo basics diye gaye, wo bahut clear the. Isliye mera verdict seedhe point pe hai: they matched what I thought, dheere dheere clarity badh rahi thi, aur support ka level mujhe theek laga.

    Vishakha DevanUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was exactly as promised

    My expectations about WFHI support were quite clear going in, and I am happy to say the reality matched them well. The telephonic support felt professional and responsive throughout my experience with the software and training. Whenever I had doubts about software features or the usage of the dialer, the guidance provided was straightforward and helpful. The onboarding process was smooth with clear guidance, and the automatic updates did not disrupt my workflow. Their priority assistance was reliable whenever I reached out. Overall, the communication was factual and met the standards I had anticipated before purchase, making the entire experience reassuring rather than frustrating.

    Sayali NeneMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Frustrated with the order of steps, felt all over the place

    I felt genuinely frustrated during the onboarding process because the steps didn’t seem to follow a sensible order. It felt like I was jumping back and forth between tasks instead of progressing smoothly. For example, I had to set up the database feature before I was fully acquainted with the calling tools, which created confusion since the sequence wasn’t logical. However, I will admit the telephonic support was somewhat helpful. When I called, I got decent guidance, even though I had to repeat my issues multiple times because the support agents didn’t seem fully coordinated. The automatic updates didn’t help much; sometimes they changed the interface without warning, making it even harder to follow the process. Overall, the training modules should have been structured better with clearer directions to prevent this sense of chaos. I wanted to appreciate the technical support’s willingness to assist, but the moment-to-moment experience made me feel unsupported and out of sync with the workflow.

    Karan MalikTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    support kaafi acha tha but phir bhi hesitate toh karunga

    Honestly, jab bhi kuch gadbad hui toh support team ne theek thak handle kiya, par agar main bole toh thoda jyada patience rakhna padta tha. Ek baar dialer mein glitch aaya aur main ne turant call ki support ko, response mila tha reasonably quick, lekin woh problem complete resolve karne mein thoda time laga. Mujhe laga ki kuch cases mein unka follow-up thoda loose tha, matlab phone par baat to ho gayi, par jab tak pura issue fix ho, mujhe khud kuch cheezein check karni padi. Training sessions achhe the, par urgent problem jab aayi thi toh vo alag baat thi. Billing aur payment process smooth raha, ismein koi dikkat nahi thi. Overall, mujhe lagta hai ki agar main rate karoon to mil jata tha 2 se 3 star ke beech. Agle baar fir bhi shayad try karunga, kyunki software mein potential dikhta hai, par clear hai ki har baar support perfect nahi milega. Isliye thoda hesitate toh karunga phir bhi opportunity ka faida uthane ke liye.

    Pranav GoswamiBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    It totally delivered what I hoped for, no stress at all

    Honestly, I wasn’t sure at first how smoothly the support would work, but it totally delivered what I hoped for. When I had questions about navigating the software and setting up my calling tools, the telephonic support actually understood my issues quickly and without any hassle. What surprised me most was how well the training materials matched the real product. I messaged them once or twice just to be sure certain things were clear, and the responses were friendly and helpful as if I was chatting with a friend. The whole sign-up and invoicing process felt clear and simple too, no unexpected problems or delays. So at the end of the day, I’m using WFHI’s software and training without feeling overwhelmed or stuck anywhere. It’s really made managing my remote workflows easier than I anticipated and that was exactly what I wanted from the start.

    Gunjan TalwarKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Jab samajh nahi aaya kya karna hai

    Support ne jawab diya tha, theek tha, par jo steps diye the, order samajh mein thoda uljhan wala tha. Pehle toh lag raha tha ki help milegi, par baar baar alag alag cheezein batayi gayi. Phone pe baat karni thi toh samjhaane ka tareeka aisa tha jaise already sab jante hain, mere liye toh bilkul clear nahi hua ki pehle kya karna hai aur kab kitna intezaar karna hai. Main try kar raha tha ki software ka dialer theek tarike se set karoon, database samajh loon, par har baar step change hota jaata tha jaise koi clear plan naa ho. Ek taraf prompt replies milte the, doosri taraf har sawaal pe alag jawab milte rahe. Aakhir samajh aaya ki mujhe ek baar support ke sath thoda patiently baith kar pura walkthrough karwana padega. Lekin jab tak main samajh paya, thoda frustration ho gaya. Mujhe laga ki order better hote toh process smooth hota, lekin abhi lagta hai ki har kisi ko alag approach karni padti hai.

    Siddharth PaiGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    when the support tone was clear, but the solution wasn't

    I was honestly a bit all over the place with the wfhi support. Sometimes they explained the software setup clearly, which was helpful, and I felt like I understood what zones of the dashboard were important. But then on a couple of calls, it felt like the answers were more generic than specific, which left me a little stuck. The telephonic support sometimes felt rushed, but other times I could actually ask follow-ups without feeling hurried. This unevenness made me uncertain if I'd feel comfortable asking for help again next time I hit a snag. Onboarding had some steps that clicked well, especially around dialing tools, but the database feature had some glitches that they tried to help with, though not fully successfully. So while parts of the process worked smoothly, some bits felt like they still need polish, and I guess I'd be somewhat hesitant but not opposed to reaching out again if I needed to.

    Riddhi SehgalRajasthan, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy