Frustrated with the order of steps, felt all over the place
I felt genuinely frustrated during the onboarding process because the steps didn’t seem to follow a sensible order. It felt like I was jumping back and forth between tasks instead of progressing smoothly. For example, I had to set up the database feature before I was fully acquainted with the calling tools, which created confusion since the sequence wasn’t logical. However, I will admit the telephonic support was somewhat helpful. When I called, I got decent guidance, even though I had to repeat my issues multiple times because the support agents didn’t seem fully coordinated. The automatic updates didn’t help much; sometimes they changed the interface without warning, making it even harder to follow the process. Overall, the training modules should have been structured better with clearer directions to prevent this sense of chaos. I wanted to appreciate the technical support’s willingness to assist, but the moment-to-moment experience made me feel unsupported and out of sync with the workflow.