when the support tone was clear, but the solution wasn't
I was honestly a bit all over the place with the wfhi support. Sometimes they explained the software setup clearly, which was helpful, and I felt like I understood what zones of the dashboard were important. But then on a couple of calls, it felt like the answers were more generic than specific, which left me a little stuck. The telephonic support sometimes felt rushed, but other times I could actually ask follow-ups without feeling hurried. This unevenness made me uncertain if I'd feel comfortable asking for help again next time I hit a snag. Onboarding had some steps that clicked well, especially around dialing tools, but the database feature had some glitches that they tried to help with, though not fully successfully. So while parts of the process worked smoothly, some bits felt like they still need polish, and I guess I'd be somewhat hesitant but not opposed to reaching out again if I needed to.