Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,446 published WFHI Reviews.

2,88,437 of 3,84,446 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,436 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support took forever to guide me through steps

    It took so much time just to get proper support that it really tested my patience. When I first started using WFHI's software, the support team gave instructions that felt out of order, which made the whole process confusing. For example, I was told to set up the dialer before completing the database, which led to errors on my part. Calling them back helped, but the back-and-forth dragging on over several days wasn’t something I expected. The automatic updates didn’t seem to fix the problems I encountered, and training sessions didn’t quite align with the issues I faced during the setup. The invoicing was clear enough though, and that part worked smoothly. In the end, I felt the lack of sequential guidance and the slow response time really hindered how fast I could get going and made me doubt whether the software would even fit my workflow. Overall, the time it took to receive sensible help was just too long, which was very frustrating.

    Ameya SubramanianTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support timing mere working hours ke liye perfect hai

    Jab maine pehli baar WFHI ke support team ko call kiya, toh mujhe immediately laga ki woh mere actual kaam ke hours ko samajhte hain. Unka response time mere expected time frame ke andar tha, especially jab main evening mein kaam kar rahi thi. Jo help mujhe chahiye thi, woh detailed explanation ke sath mili aur mere sawalon ka jawab patience ke sath dia gaya. Kabhi kabhi thoda wait laga, but overall timing mere liye fit thi kyunki main zyada din bhar office mein nahi rehti. So agar aap flexible ya irregular hours mein kaam karti hain, toh ye service aapke liye useful rahegi. Lekin jo log strictly daytime routine follow karte hain unke liye shayad thoda adjustment karna padega. Communication ka tarika clear tha, aur mujhe har step mein updates milti rahi - is wajah se main kaafi comfortable mehsoos karti thi support ke sath.

    Dhara Preeti MishraTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Laga hamesha thoda wait karna aur repeat sikhna padta tha

    Mera experience support se communicate karne mein thoda slow raha. Jab main kisi problem ke baare mein poochti thi toh pehle unse baat karne mein thoda wait karna padta tha, jo ki thoda frustrating tha. Jab finally baat hoti thi tab bhi wahi baat repeat karni padti thi ya phir basic cheezein dubara samjhaani padti thi. Support system mein clarity thodi kam thi, matlab baar baar same lines sunna padta tha. Software updates ke baare mein ya dialer ke features ke liye jab contact kiya, toh unhone mujhe ek standard script se jawab diya jo meri specific problem ko solve nahi kar paayi. Database feature ke liye bhi jab reach kiya, toh lagta tha ki proper understanding ke bina standard reply milta hai. Payment aur invoicing mein bhi thoda confusion aa gaya tha, jiske liye baar baar calls karni padti thi. Overall, yeh lagta hai ki support team busy thi ya process mein thodi der hoti thi. Mere liye yeh experience thoda time-consuming aur repetitive raha, jo kisi tarah positive nahi tha.

    Jaya MohantyPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support me effort kam hua than socha tha

    Initially, I thought ki agar software mein problem aayegi toh support se contact karna thoda tedious hoga, especially telephonic support ko lekar. But jab mera database synchronization issue aaya, maine direct call kiya aur laga thoda struggle hoga. Lekin waise nahi hua; support team ne promptly response diya aur patience ke sath problem samjhai. Jo mere experience ki expectations thi ki shayad call pick karne mein time lage ya baar baar issue repeat karna pade, wo kaafi bheedgar ho gayi. Telephonic assistance efficient rahi, aur jo updates bhi hain wo automatic hai, isliye problem solve karne mein jyada time nahi laga. Compared to other services jahan patience test hoti hai, WFHI ka support thoda zyada easygoing tha, jo comfort deta hai agar kuch garbar ho toh.

    Sayali BorkarChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was helpful but thoda slow response hua

    Bhai, support team ko maine contact kiya jab dialer mein kuch issue aaya tha. Shuruaat mein response thoda late mila, matlab thoda wait karna pada, par jab unhone reply kiya toh uss conversation mein kaafi helpful the. Jo problem thi woh accurately samjhaate hue solution diye, aur follow-up bhi kiya ki sab theek chal raha hai ya nahi. Lekin haan, support se baat karte karte kabhi kabhi lagta tha ki thoda aur quick hota toh achha rehta. Communication casual tha, matlab as if dosti mein baat kar rahe ho, ekdum relaxed style. Jo positive tha woh ye ki wo log patiently mera doubt samjhaane ki koshish kar rahe the aur technical baatein easily samjhaate the. Par overall main kahungi ki responsiveness mein thoda upgrade karna chahiye, kyunki jab kisi ko jaldi solution chahiye hota hai toh woh thoda frustrating ho sakta hai. Still, they were approachable and committed, bas timing thoda improve hota toh better hota.

    Rajani ShuklaRajasthan, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mein clarity missing thi

    Aapke support team se baat karne ke baad mujhe thodi confusion rahi. Training ke dauraan mujhe kuch queries thi jo effectively address nahi hui. Halanki, telephonic support available tha aur response timely diya gaya, par mere sawalon ka expected clear jawab nahi mila. Kuch cheezein jaise ki dialer features ko implement karna thoda mushkil laga, support ke explanations se clarity thodi kam thi. Main confident feel nahi kar rahi thi ki main software ka best use kar paungi bina aur assistance ke. Aapko apni communication aur explanations thoda aur detailed karni chahiye taki users zyada confident feel karein.

    Swati NagarajanGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Got the software working after some delays

    I had a very slow start with the onboarding process. It took quite a while before I could actually begin using the dialer properly, mostly because of unclear directions given during the initial setup. One specific moment that really stood out was when I first accessed the database feature and found it confusing without proper guidance. From that point on, the rest of the experience was a bit of a blur; I cannot recall exactly how the training sessions went or how quickly the bills were processed. However, once things finally began running, the calling tools worked as expected without major issues. The support team did respond, but the delays in getting feedback caused some frustration. The invoicing and payment system was functional though, which helped somewhat with trust in the service. In the end, I did manage to get things going, but the time it took to get there prevented me from having a smoother experience overall.

    Pradeep Aswathy KaurSikkim, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Wording thoda confusing par support ne help kiya

    Maine generally support kaafi acha paya, aur communication mein clarity bhi thi, bas wording aur labels thoda confusing the. Jab dialer ya database features ka istemal karti hoon, toh kabhi kabhi terminology mujhe samajh mein thodi mushkil se aati thi, jise main pehle expect nahi karti thi. Support team ki taraf se explanations usually clear aur helpful hoti thi, lekin mujhe lagta hai ki agar labels aur instructions thode aur simple ya direct hote, toh naye users ke liye zyada better hota. Sign-up aur payments process straightforward thi, ismein koi issue nahi tha. Overall, main kehti hoon ki experience acha tha but thoda improvement ki zarurat hai specifically on interface text aur instructions ke hisaab se, taaki hum sabko zyada seamless feel ho jab software ko use kar rahe hoon.

    Farida DamleGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support helped a bit but explanations left much to be desired

    I found the support and communication with WFHI to be deeply frustrating. While there was a willingness to assist, the clarity of explanations was poor. The responses often felt incomplete and I struggled to understand how to implement the features they described. For example, when I called regarding the dialer tool setup, the instructions were vague and inconsistent, leaving me more confused. On the positive side, the telephone support was prompt to answer, which I appreciated. However, because explanations were not clear, I ended up spending more time trying to figure things out on my own. Overall, while some effort was made to help, the lack of clear and thorough guidance diminished the experience significantly and made me question whether I could rely on the support moving forward.

    Parth KarnikManipur, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Clear guidance on support process made things easier

    The support and communication experience was straightforward. When I needed help, the resources were easy to locate through the dashboard. The telephonic support team answered my queries clearly and didn't use unnecessary jargon, which made things efficient. The process of raising concerns was well outlined from the start, so I didn’t waste time figuring out how to get assistance. Updates about software issues or changes were communicated in a timely manner, which kept me informed. There were no confusion or delays encountered during interactions with support. Overall, finding help when required was simple and the communication was to the point. This aspect worked well within my typical usage without introducing extra steps or frustration.

    Saloni SenNagaland, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy