Got the software working after some delays
I had a very slow start with the onboarding process. It took quite a while before I could actually begin using the dialer properly, mostly because of unclear directions given during the initial setup. One specific moment that really stood out was when I first accessed the database feature and found it confusing without proper guidance. From that point on, the rest of the experience was a bit of a blur; I cannot recall exactly how the training sessions went or how quickly the bills were processed. However, once things finally began running, the calling tools worked as expected without major issues. The support team did respond, but the delays in getting feedback caused some frustration. The invoicing and payment system was functional though, which helped somewhat with trust in the service. In the end, I did manage to get things going, but the time it took to get there prevented me from having a smoother experience overall.