Support took forever to guide me through steps
It took so much time just to get proper support that it really tested my patience. When I first started using WFHI's software, the support team gave instructions that felt out of order, which made the whole process confusing. For example, I was told to set up the dialer before completing the database, which led to errors on my part. Calling them back helped, but the back-and-forth dragging on over several days wasn’t something I expected. The automatic updates didn’t seem to fix the problems I encountered, and training sessions didn’t quite align with the issues I faced during the setup. The invoicing was clear enough though, and that part worked smoothly. In the end, I felt the lack of sequential guidance and the slow response time really hindered how fast I could get going and made me doubt whether the software would even fit my workflow. Overall, the time it took to receive sensible help was just too long, which was very frustrating.