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WFHI Reviews

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Based on all 3,84,442 published WFHI Reviews.

2,88,434 of 3,84,442 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Expectation thi quick help, par support mein thodi kami rahi

    Maine jab support ka socha tha toh laga tha ki wo mere sawalon ke turant jawab denge, especially jab mujhe call dialer ya database ke features mein problem aayegi. Lekin jab kabhi bhi maine call kiya, toh response time kaafi zyada lagta raha, jo mere expectations se kaafi dur tha. Pehle toh support team ne jo solutions diye, wo utne clear nahi the, aur mujhe baar-baar same cheezein explain karni padti thi. Promise ki gayi telephonic assistance kam mila aur priority service jaisa kuch experience nahi mila. Mujhe laga tha ki ek professional setup hai toh communication fast aur effective hoga, par mujhe lagta hai ki us taraf wo pehle promise nahi nibhaye. Thoda patience rakhna para aur alternate tarike dhoondhne pade. Agar main compare karoon toh mujhe laga ki expectations ke mutabik yeh support experience match nahi karta hai. Kafi improvements ki zarurat hai taaki user satisfaction badhe aur communication effective ho.

    Malini Shivani KaleHimachal Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    support experience thodi mixed rahi but overall sahi hi hai

    Start me jab maine WFHI ko call kiya, thoda confusion tha regarding how quickly mera problem solve hoga. Mujhe laga thoda jyada time lag sakta hai training ya software ke issues ko samjhane me. Par jo telephonic support mila, woh kaafi clear aur patiently mera har sawaal ka jawab de rahe the. Jo cheez mujhe thodi confusing lagi, wo automatic updates ke baad software me kuch naye labels aur features aaye jo explain nahi kiye gaye the training me. Mujhe laga ki un cheezon ko thoda aur acchi tarah cover karna chahiye tha. Overall, mujhe confidence mila ki agar aage bhi koi dikkat aayegi toh wo support team se baat karke solve kar sakungi. Iska matlab ye hai ki jo log jinke liye technical cheeze samajhna easy hai, unke liye yeh process suit karega. Par jinhe zyada help ki zarurat hai, unke liye thoda slow lag sakta hai shayad.

    Indira Naveen SundaramArunachal Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    I guess what really stuck with me was how patient and clear the support team was during our initial

    I guess what really stuck with me was how patient and clear the support team was during our initial calls. It definitely took more time than I thought it would to get a handle on the software details and the step-by-step explanations about using the dialer and database setup. I kept thinking maybe I’m just slow at this, but each time I asked for clarification, they broke it down so simply that by the end, it all started clicking for me. I felt unsure a few times if I was going the right way with the onboarding flow but the communication helped build confidence. It wasn't a quick process, maybe because of the amount of features or my own pace, but in the end I appreciate how things were explained so clearly over the phone. They didn’t rush through anything, which sometimes can happen with support lines. Overall, the time it took turned out to be a positive experience because I got what I needed to start effectively using the remote workflow tools.

    Sandeep SrinivasanLadakh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    support to the rescue but thoda slow response bhi mila

    Maine jab pehli baar support ko call kiya tha, thoda hesitation tha ki kya wo time pe help kar paenge ya nahi. Generally software ka interface easy lagta tha par kabhi kabhi dialer mein call drop hone ke baad confusion hoti thi ki records sahi hain ya nahi. Support team ne achhe se help kar di jab bhi maine unko problem bataya but kabhi kabhi lagta tha ki response thoda slow aaya hai. Baaki database feature acha kaam karta hai, automatic updates bhi time pe aaye jis se latest version use kar paya. Sign-up process simple tha and payment clear hua invoice ke through, isme koi dikkat nahi ayi. Mujhe lagta hai ki agle baar mujhe shayad support se dubara baat karni pade agar koi naya issue aaye, par overall unka communication balance bana ke rakha hai. Ek chhota sa reservation hai ki agar thoda aur prompt hota to aur bhi acha lagta, lekin woh patience ke sath problem solve kar dete hain.

    Rajesh ChatterjeeDelhi, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Woh din yaad hai jab sab galt ho gaya tha

    Pehle din jab mein software use kar rahi thi, tab call dialer fail ho gaya tha baar-baar. Support ko baar-baar call karna pada, lekin waha se jyada madad nahi mili. Maine socha bas ek din ka issue hoga, par phir bhi kuch dino tak aise hi ghalat behaviour raha. Baaki software features normal se thode bekar lag rahe the because data syncing proper nahi ho raha tha, jo mujhe thoda pareshaan karta tha. Training sessions theek-thaak gaye, par daily basis pe jab workflow manage karna hota tha toh lagta tha system reliable nahi hai. Koi automatic updates aaye they, par usse bhi koi khas farak nahi pada mere daily experience mein. Payment aur invoice system theek tha, iss cheez ko main dena chahungi credit. Lekin overall daily use mein jitna frustration hua, usse khush nahi thi main. Ye moment tab yaad aaya jab realize hua ki shayad ye pura control mere haath mein nahi hai.

    Seema MishraDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Frustrated by long waiting and repeated explanations

    I initially thought support would be quick and helpful, but unfortunately, it turned out mostly disappointing. The biggest issue was the extensive waiting times on calls, which made the whole process drag unnecessarily. Every time I connected, I had to repeat my problem from scratch, as if the previous interactions didn't exist. This constant repetition slowed down resolving even minor issues. I did find that the support staff were polite, and their explanations were often clear, but the delay in getting through to them was frustrating. The automated updates seemed to work fine, and I appreciate that part of the software. Overall, the experience left me with a sense of wasted time and a reluctance to reach out again, even though I know the product has potential. Having to wait and explain myself repeatedly isn't something I want to repeat, so I might reconsider whether I continue with this service.

    Uday SarafAndhra Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    kaafi effort lagana pada support samajhne mein

    Starting me mujhe telephonic support se baat karte waqt ek bahut badi problem hui jab dialer integration explain kar rahe the. Mujhe kuch bhi samajh nahi aaya aur mujhe khud hi software ke andar explore karte karte samajhna pada ki kaise database se calls link ho. Invoice process mein bhi confusion tha jo mujhe khud resolve karni padi finally. Automatic updates ne thodi si help toh ki but overall mujhe baar baar independent effort lagana pada support ke bina bhi kaafi cheezein manage karne ke liye.

    Savita KaulPunjab, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support was hit and miss, took longer than expected to get started

    When I first signed up, I was hopeful that the setup process would be swift, but it ended up being more prolonged than I anticipated. The telephonic support was somewhat helpful but not consistently so; sometimes my calls were answered promptly with clear guidance, while other times I faced longer wait times and had to repeat basic information. While the training materials were comprehensive, I felt that more personalized assistance during onboarding could have made a difference. On the bright side, once I got familiar with the software interface and the database feature, things started to improve. The calling tools worked well enough, though occasional bugs from automatic updates caused minor disruptions. The invoicing and payment processes were clear and smoothly handled. If I were to explain my experience to a friend, I’d say it was a mixed bag: good potential hampered by some delays and inconsistencies in support and communication at the start. Hopefully, this aspect will get better in the future.

    Rakesh SubramanianDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support Response thik Tha Bas

    Maine support team se kai baar contact kiya jab dialer me thoda issue aaya, aur wo kaafi responsive the. Phone par baat karne me aasani hui aur unhone patiently meri problem suni. Thoda time laga solution dene me, par wo samajhane ki koshish kar rahe the. Automated updates ke baad kuch confusion hua jo support ne clarify kiya. Training session me queries pucha tha, jiska jawab bhi mila, lekin kabhi kabhi direct call me thoda wait karna pada. Overall communication thik tha, delays the par kuch reasonable reasons ke saath. Database feature use karne me mujhe thoda assist chahiye tha, toh maine call ki, wahan bhi response mila jis se kaam smooth hua. Payment aur invoicing clear rahi, koi tension nahi hui us aspect se. Basically, support thoda variable tha, kabhi long wait toh kabhi direct madad. Mai kahunga ki they are responsive enough but expect full smoothness nahi hoga har waqt.

    Anil BoseTamil Nadu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    good and bad with support: figured most myself

    I wasnt expecting too much hand holding from the support team so honestly, I was cool with figuring out most stuff solo. The software and training is kinda self-explanatory and the onboarding flow was clear enough that I could handle it without too much waiting on replies. Sometimes, when I did call support, the wait was a little longer than ideal, so that’s a bummer. Still, they were patient and helpful once I got through. It’s just that if youre not super tech savvy, the onus is on you to explore and connect the dots for yourself. I appreciated that because it was pretty empowering, but I get why some might want more back-and-forth direct help.

    Priya ParabArunachal Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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