I guess what really stuck with me was how patient and clear the support team was during our initial

I guess what really stuck with me was how patient and clear the support team was during our initial

I guess what really stuck with me was how patient and clear the support team was during our initial calls. It definitely took more time than I thought it would to get a handle on the software details and the step-by-step explanations about using the dialer and database setup. I kept thinking maybe I’m just slow at this, but each time I asked for clarification, they broke it down so simply that by the end, it all started clicking for me. I felt unsure a few times if I was going the right way with the onboarding flow but the communication helped build confidence. It wasn't a quick process, maybe because of the amount of features or my own pace, but in the end I appreciate how things were explained so clearly over the phone. They didn’t rush through anything, which sometimes can happen with support lines. Overall, the time it took turned out to be a positive experience because I got what I needed to start effectively using the remote workflow tools.