Support was hit and miss, took longer than expected to get started
When I first signed up, I was hopeful that the setup process would be swift, but it ended up being more prolonged than I anticipated. The telephonic support was somewhat helpful but not consistently so; sometimes my calls were answered promptly with clear guidance, while other times I faced longer wait times and had to repeat basic information. While the training materials were comprehensive, I felt that more personalized assistance during onboarding could have made a difference. On the bright side, once I got familiar with the software interface and the database feature, things started to improve. The calling tools worked well enough, though occasional bugs from automatic updates caused minor disruptions. The invoicing and payment processes were clear and smoothly handled. If I were to explain my experience to a friend, I’d say it was a mixed bag: good potential hampered by some delays and inconsistencies in support and communication at the start. Hopefully, this aspect will get better in the future.