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Based on all 3,88,632 published WFHI Reviews.

2,91,502 of 3,88,632 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified customerSupport and communication

    Support hours just okay for me, could be better

    Honestly, the support hours are a bit problematic for my schedule. I work at odd hours and often find that when I need help, the telephonic support is unavailable. That said, when I have been able to reach them, the communication was polite and they tried to assist well. I like that there’s a priority assistance option, but its timing still didn’t fit my working hours consistently. Hopefully, there’s scope for extending support availability since remote work sometimes requires flexible help. Overall, I found the current system somewhat limiting, but not completely unusable. I’d tell a friend that it’s okay if you work standard office hours, but may not be totally convenient otherwise.

    Sanjana DasSikkim, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Pretty clear overall but some labels left me scratching my head

    My experience with WFHI’s support and communication was generally positive. They offer telephonic support that is accessible and helpful, which I definitely appreciated during my initial days using the software. The team responded promptly to queries about using the calling tools and managing the database feature, which was great. However, some of the wording and feature labels on the software dashboard themselves were a bit confusing. For example, certain terms in the dialer settings didn’t seem intuitive at first and required clarification from support. On the other hand, once I got used to the terms, navigating became much easier and faster. The invoicing section was labeled clearly and made sense without any trouble. So, while the human communication was clear and supportive, the user interface text could benefit from simplification or better explanations wherever unusual terminology is used. Overall, I felt the combination of decent communication and slight interface confusion balanced out fairly well.

    Mitali Bhargav SidhuAndhra Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    How support handled the call drop issue

    I had an issue where the dialer kept dropping calls intermittently during a busy day, which was pretty frustrating. I contacted their telephonic support and they were quite helpful. The staff didn’t just give generic responses; instead, they walked me through checking certain settings and even remotely guided me on how to reset and optimize the calling features. What stood out was that they maintained a calm tone and seemed genuinely interested in solving the problem rather than brushing it off. The updates that usually happen automatically were paused for me during this troubleshooting period, which made things easier. It took a few calls and some patience on both sides, but eventually the problem got resolved. This support experience reassured me that even if something goes wrong, the team behind the software is willing to invest time and care in fixing it. Invoicing and payments during this period remained smooth with no hidden complications. Overall, their way of handling this particular problem gave me confidence to continue using their services.

    Dhara Kavya GeorgeKerala, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ne meri value ki jab tak main adjust ho raha tha

    Shuruat mein mujhe software ko samajhne mein thoda time laga, specially dialer aur database ke features ke saath adapt karna. Lekin support team ne jo telephonic assistance di, uski wajah se mera kaam jaldi badh gaya. Unhone patiently mujhe step by step guide kiya, bina kisi jhanjhat ke. Iss se mujhe laga ki main effort laga raha hoon to support bhi equally committed hai. Automatic updates bhi seamlessly aate rahe bina koi disruption ke, jo kaafi helpful tha. Payment aur invoicing process clear the, isne mera dhyan software ki taraf rakhne mein madad ki na ki paperwork mein. Bas sign-up thoda time le gaya, par uske baad saare resources available the. Dialer software ki call quality consistent rahi poore week. Overall, jitna effort main laga raha tha utni madad mujhe support se mil rahi thi, jo mujhe lagta hai achha balance tha. Ye process tough nahin tha, bas patience aur thoda guidance chahiye tha jo mujhe mila bhi.

    Kishore SundaramManipur, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support took too much time

    The support process really dragged on for me. I followed their steps, but they weren't arranged logically. First, I had to wait a long time to get a response. When I did, the instructions were confusing and I had to call back multiple times. It felt like the team was passing me back and forth without a clear resolution. The dialer tool setup especially was frustrating because it seemed like they expected me to figure most things out on my own. Despite that, the automatic updates at least kept things running without major glitches. The database feature matches what they advertise but accessing it didn’t speed things up like I had hoped. Invoicing went fine, so that was one part that worked out. But overall, the time it took for support to resolve issues made the process frustrating and inefficient.

    Bindu SinghTelangana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Jab maine WFHI ka software use kiya, to mujhe laga ki support team kafi helpful reh gayi. Unhone mer

    Jab maine WFHI ka software use kiya, to mujhe laga ki support team kafi helpful reh gayi. Unhone mere questions ka jawab diya aur kisi bhi confusion ko clearly explain kiya. Lekin, kuch issues thode time pe resolve hue, jiski wajah se mujhe ek do baar follow-up karna pada. Lekin overall, maine jo bhi support request bheji, unka response theek tha. In the end, mujhe ye pata chala ki agar zaroorat pade to support team sath hai, jisne mujhe confidence diya. Aisa laga ki agar koi muskil aayi, to unki madad se mai solve kar sakta hoon. Halankhi, kuch delays ke wajah se frustration bhi hui, par main khush hoon ki support process itna transparent hai.

    Roshni Hetal BakshiManipur, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup took a significant amount of time to complete

    The initial setup process took a considerable amount of time, much longer than I had planned for. Most of this time was spent understanding how various features in the software work and configuring the dialer and database according to my needs. It was clear that setting up wasn’t a quick, one-time task but required ongoing adjustments and tweaks to maintain smooth operation. The training sessions helped to understand the basics, but day-to-day issues demanded continuous monitoring and frequent contact with support. While telephonic support was available, the time they took to assist with every single issue stretched the overall onboarding period far beyond what I anticipated. Automatic updates rolled out during the setup sometimes changed configurations, which added to the complexity. Ultimately, this made the whole process more time-consuming and less straightforward than I expected.

    Sonal GaonkarJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Ordering steps totally confusing, but support was ok

    From my experience, the biggest problem was that the instructions and steps weren’t arranged in a sensible order when I tried to get help. I contacted support expecting a clear, step-by-step guide, but instead, the advice seemed scattered, often jumping from one topic to another without much connection. This made it harder to follow the onboarding or get the software running smoothly. For example, the dialer setup was discussed only after the database part, even though I think it should come the other way around. This confused me and wasted time. Despite this, the support staff was polite and answered my questions, but I had to repeat things because they seemed unaware of the earlier steps. The sign-up process was okay but the invoicing details were less than clear. Overall, the poor sequence of instructions was the main blocker for me, and it overshadowed some of the other positives, like the automatic updates working well and the software’s potential. Without a clearer order in support guidance, I found it frustrating rather than helpful.

    Nishant GhoshHimachal Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Fast answers but lacking proactive guidance

    The support responsiveness here is definitely a strong point; whenever I reached out, the team replied fairly quickly and addressed my immediate questions. I was mainly contacting them about the dialer and some database features that weren't totally intuitive at first. Although the people on the phone were patient and professional, I found that proactive outreach or check-ins could be improved. They seemed to wait for me to call rather than anticipating where additional training or assistance might help prevent problems. This made the onboarding period a bit more exhausting than it needed to be. The sign-up and invoicing were simple enough to navigate, which is worth mentioning as a positive. Overall the balance between reactive and proactive support tipped more towards reactive, lowering my experience just slightly even though the responsiveness itself was quite good.

    Amrita BarmanLakshadweep, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Getting started needed more effort than I thought

    I expected the support and communication to make the onboarding process seamless, but it turned out to be a bit more effortful than I anticipated. The initial sign-up was straightforward, and the system automatically updated without issue. However, when I tried to set up the calling tools and get familiar with the dialer, I found myself waiting longer than expected for support responses. The guidance provided was helpful but came after some delay, which slowed my progress. The database feature was a strength, as it integrated well with my workflow once I figured it out. Overall, the experience was mixed because while the tools themselves worked well, actually getting going took more time and patience than I had planned for. I’m still using it but found the process more challenging than I thought it would be.

    Raj AgarwalMaharashtra, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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