Support took too much time
The support process really dragged on for me. I followed their steps, but they weren't arranged logically. First, I had to wait a long time to get a response. When I did, the instructions were confusing and I had to call back multiple times. It felt like the team was passing me back and forth without a clear resolution. The dialer tool setup especially was frustrating because it seemed like they expected me to figure most things out on my own. Despite that, the automatic updates at least kept things running without major glitches. The database feature matches what they advertise but accessing it didn’t speed things up like I had hoped. Invoicing went fine, so that was one part that worked out. But overall, the time it took for support to resolve issues made the process frustrating and inefficient.