Setup took a significant amount of time to complete
The initial setup process took a considerable amount of time, much longer than I had planned for. Most of this time was spent understanding how various features in the software work and configuring the dialer and database according to my needs. It was clear that setting up wasn’t a quick, one-time task but required ongoing adjustments and tweaks to maintain smooth operation. The training sessions helped to understand the basics, but day-to-day issues demanded continuous monitoring and frequent contact with support. While telephonic support was available, the time they took to assist with every single issue stretched the overall onboarding period far beyond what I anticipated. Automatic updates rolled out during the setup sometimes changed configurations, which added to the complexity. Ultimately, this made the whole process more time-consuming and less straightforward than I expected.