Fast answers but lacking proactive guidance
The support responsiveness here is definitely a strong point; whenever I reached out, the team replied fairly quickly and addressed my immediate questions. I was mainly contacting them about the dialer and some database features that weren't totally intuitive at first. Although the people on the phone were patient and professional, I found that proactive outreach or check-ins could be improved. They seemed to wait for me to call rather than anticipating where additional training or assistance might help prevent problems. This made the onboarding period a bit more exhausting than it needed to be. The sign-up and invoicing were simple enough to navigate, which is worth mentioning as a positive. Overall the balance between reactive and proactive support tipped more towards reactive, lowering my experience just slightly even though the responsiveness itself was quite good.