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Based on all 3,88,581 published WFHI Reviews.

2,91,465 of 3,88,581 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Response milna mushkil tha

    Main training session mein pehle contact kiya tha, aur mujhe laga ki support team responsive hogi, par wo theek nahi tha mera experience. Jab bhi madad ki request bheji, toh reply aane mein der hoti thi aur kai baar main apni problems ko clearly samjha bhi nahi paayi. Jo logon se baat hoti hai, wo general answers dete the, par meri specific questions ka jawab nahi deta tha. Training content samajhna tha, par assistance na milne ki wajah se kaafi mushkil hua. Overall, main jyada faida nahi utha paayi is support se, jo thoda disappointing tha.

    Parvati RamachandranChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Surprised the search wasn’t more straightforward

    I was expecting the training and onboarding to be more user-friendly in terms of finding exactly what I needed. The tutorial videos and documentation were there, but I often had to spend extra time searching through multiple sections to locate the specific guidance relevant to my workflow. For instance, I wanted clear instructions on how to set up the database with our existing contacts and how to integrate the dialer seamlessly, but the information was scattered or too general. It sometimes felt like the onboarding was made for users who already have experience with remote workflow software, leaving others in a bit of a bind. The lack of a robust search tool annoyed me too. Although I can say the basic training content itself was fine, it didn’t really hit the mark on delivering quick answers or step-by-step help for what I specifically needed. Because of this, my first few days were slower and more frustrating than expected, which surprised me given the product’s overall reputation. I think this area could be improved for better ease of use.

    Suresh SainiMaharashtra, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Like telling a friend: mostly good but a bit slow at first

    I think if I was telling a friend about WFHI’s training and onboarding, I would say it's mostly positive but with a caveat. The trainers and support staff were quite responsive whenever I reached out, which I really valued. They answered my questions and helped with the setup in a friendly and timely manner. However, the onboarding itself felt a little slow and sometimes I wasn’t sure if I was moving through it as efficiently as possible. A few steps seemed unnecessarily complicated or vague, which made me hesitate before proceeding further. Still, considering that I was new to remote workflow software, the overall experience was supportive and encouraging. I think the responsiveness of the people involved made up for a bit of the initial confusion. So, in short, I’d recommend the training part to anyone but advise patience and persistence through the early stages.

    Bhavesh LokhandeAndhra Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerTraining and onboarding

    Explained well but some parts could be clearer

    I found the onboarding process quite helpful and it was nice how clearly they explained most of the concepts. There were a few instances, though, where I felt things could have been laid out a bit better to avoid confusion. Overall, I appreciated the guidance and support during the training.

    Rishi BhatiaJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerTraining and onboarding

    Training achhi thi, onboarding thoda tough bhi tha

    Training sessions theek thi, sab kuch acche se explain kiya gaya, par fir bhi mujhe confident feel nahi hua. Onboarding flow thoda overwhelming tha, multiple steps the jinhe repeat karna pada, aur kabhi kabhi details clear nahi hoti thi. Software ka use karna mera plan tha, par jab tak main training complete kar leti, tab tak already frustrated ho gayi thi with slow dialer features. Mujhe laga ki mujhe aur bhi support milega, par daily call support thoda slow tha. Main progress toh kar rahi thi par confidence bilkul nahi build hua tha, lagta hai mujhe firse se start karna padega ya dusre software pe try karna padega. Ye experience mujhe itna relax nahi kar paya jitna expect karti thi aur mujhe is baare mein phir sochna padega.

    Ramya LokhandeSikkim, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training feedback: bas thik hi tha, nothing great

    Mujhe lagta hai ki onboarding ke liye jo training di gayi, wo thik thak thi. Log responsive the, par zyada help nahi mili. Maine pucha kuch questions, kuch ka jawab mila, kuch nahi. Training material clear tha par thoda generic lagta hai, matlab specific problems ke solutions kam diye. Jo calling tools hain, unki practice karne ka mauka mila par support se milke jyada fayda nahi hua. Woh log thode busy lag rahe the, toh main bhi zyada samajh nahi payi. Overall, training good thi, par zyada interactive nahi thi, aur time waste nahi laga bhi nahi. Agar kisi ko thoda patience hai, toh ye product samajh sakti hai par agar fast help chahiye to thoda tough hoga. Bas yehi samajhke ready hui thi.

    Ritika Harleen MalikSikkim, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerTraining and onboarding

    Onboarding guide was clear, but confidence took longer

    The initial onboarding with WFHI's training software went well enough; the step-by-step guide was straightforward and helped me understand most basics without confusion. I managed to complete the early modules and felt decently prepared for the calling tools integration, which was a bonus. However, when it came to using the dialer and database features actively, I found myself hesitating more than expected and wasn't entirely sure if I was applying everything correctly. The training provided good foundational knowledge but left me wanting more clarity on how to navigate real-time workflow scenarios, which was somewhat frustrating. Despite that, the automatic updates seemed to improve functionality subtly and didn't disrupt my use. Support was available when I reached out, but their responses sometimes took longer than I'd hoped, which didn't do much for my confidence. I feel like overall, I'm only midway confident in fully using the software without assistance. Sign-up and payment were smooth as expected, so that part didn't add stress. There’s a balance between what worked and what felt incomplete, making it a mixed but not discouraging experience. I suppose with more practice or occasional help, I might get more comfortable moving forward.

    Girish SoniTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Here’s what I’d tell a friend about your onboarding

    Your training and onboarding process is overall quite clear and structured. You start with foundational concepts and progress logically, which is really helpful for someone new to remote workflows. I liked how each module explains the software features step by step rather than throwing everything at once. That made it easier to understand the calling tools, the dialer, and how the database integrates with the workflow. However, I did feel that some parts could have been a bit more detailed, especially around troubleshooting common issues during sign-up. Also, a few examples felt a bit outdated, so updating those would help. I appreciate that the invoicing and payment processes are explained in straightforward language, which cut down confusion. If you want to improve, you might consider adding more interactive elements to reinforce learning. Overall, I’d say your onboarding system is efficient and clear, with minor room for enhancement. I’d recommend your training to peers wanting to smoothly start with your software.

    Jaideep TandonMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Frustrated with slow responses and little help

    I've tried getting through the training and onboarding with WFHI several times now, and honestly, the responsiveness has been pretty disappointing. When I had questions during the onboarding, the support people took ages to get back to me, which left me stuck and frustrated. It feels like explaining the same issues again and again, and the answers are often vague or delayed. The training material itself was okay, but without timely support, it became hard to move forward confidently. The software and calling tools supposedly help with remote workflows, but without fast assistance when things go wrong during setup, it becomes quite a struggle. Honestly, I expected a smoother experience given that payments and invoicing are involved. I hoped they had more proactive outreach or quicker responses, but that hasn't been my experience. I guess the software works for some, but if you're looking for quick hand-holding during onboarding, I feel I'd advise caution. This has already been tiring enough for me and I don’t really see it improving anytime soon based on what I’ve seen.

    Deepak PathakManipur, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    I was quite anxious starting with WFHI’s training and onboarding, not sure how smoothly it would unf

    I was quite anxious starting with WFHI’s training and onboarding, not sure how smoothly it would unfold. Initially, some of the explanations felt a bit rushed, which made it hard to get a clear grasp of the software’s capabilities. However, after reaching the module where they detailed the calling tools and database integration, something clicked for me. The way the steps were laid out then helped me understand how the software fits into a daily remote workflow. I appreciated the warm and patient tone throughout the videos, which made the content more approachable even if it sometimes moved fast. One reservation I have is that a few parts could benefit from slower pacing or added examples, especially concerning the automatic updates and their impact on daily use. Nonetheless, I found the initial sign-up and payment process straightforward enough, which set a positive tone from the start. Overall, despite a slight bumpy start, the training provided a solid foundation to use the dialer and database effectively, and I believe I’ll continue to get better as I spend more time with the system.

    Shruti VasudevanRajasthan, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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