Surprised the search wasn’t more straightforward
I was expecting the training and onboarding to be more user-friendly in terms of finding exactly what I needed. The tutorial videos and documentation were there, but I often had to spend extra time searching through multiple sections to locate the specific guidance relevant to my workflow. For instance, I wanted clear instructions on how to set up the database with our existing contacts and how to integrate the dialer seamlessly, but the information was scattered or too general. It sometimes felt like the onboarding was made for users who already have experience with remote workflow software, leaving others in a bit of a bind. The lack of a robust search tool annoyed me too. Although I can say the basic training content itself was fine, it didn’t really hit the mark on delivering quick answers or step-by-step help for what I specifically needed. Because of this, my first few days were slower and more frustrating than expected, which surprised me given the product’s overall reputation. I think this area could be improved for better ease of use.