Frustrated with slow responses and little help
I've tried getting through the training and onboarding with WFHI several times now, and honestly, the responsiveness has been pretty disappointing. When I had questions during the onboarding, the support people took ages to get back to me, which left me stuck and frustrated. It feels like explaining the same issues again and again, and the answers are often vague or delayed. The training material itself was okay, but without timely support, it became hard to move forward confidently. The software and calling tools supposedly help with remote workflows, but without fast assistance when things go wrong during setup, it becomes quite a struggle. Honestly, I expected a smoother experience given that payments and invoicing are involved. I hoped they had more proactive outreach or quicker responses, but that hasn't been my experience. I guess the software works for some, but if you're looking for quick hand-holding during onboarding, I feel I'd advise caution. This has already been tiring enough for me and I don’t really see it improving anytime soon based on what I’ve seen.