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4.0out of 5

4 out of 5

Based on all 3,88,560 published WFHI Reviews.

2,91,449 of 3,88,560 reviews include a verification label.

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WFHI Reviews

78,247 matching

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support ka wait time bekar tha, baki sab average

    Maine support se contact kiya kaafi baar because mera dialer ka feature kaam nahi kar raha tha. Har baar mujhe apni problem dubara explain karni padti thi, lagta tha ki wo mera case yaad nahi rakh rahe hain. Call wait karte karte mera time waste hota raha, aur solutions baar baar delay hote gaye. Mujhe lagta tha ki thoda proactive support milna chahiye tha. Training sessions theek the par jab problem aayi toh wo support ne uss hisaab se handle nahi kiya. Invoicing aur payment system the best part tha, wo theek se chal raha tha. Overall thoda disappointed hoon kyunki support ke bina kaam nahi chalta. Mujhe lagta hai ki customer ko jaldi aur effective response milna chahiye. Thoda aur attentive hone ki zarurat hai team ko.

    Maya MahajanAndhra Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support responses were quick, no repeated questions

    I contacted support with some questions about the dialer and database features. The representatives answered my questions directly and I did not experience any repeated requests for the same information. There were no unnecessary follow-up calls or emails, which saved me time. I appreciated that the staff did not make me wait long on the phone to get my issues addressed. The training sessions were structured and clear, and I was able to access the software without difficulty. The sign-up and payment process was straightforward, with invoices issued promptly. Automatic updates applied without interruption to my workflow. My overall experience with support was efficient, and it did not feel like I had to explain myself multiple times or wait extensively to receive guidance. I would use the support channels again if needed because there were no delays or frustrating loops. The clarity and responsiveness stood out during my interactions.

    Sahana TyagiWest Bengal, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ka sabse kharaab experience tha

    Maine software setup karne ki koshish ki thi aur support ko call kiya tha jab kuch bhi samajh nahi aaya. Pehla call main unka response bahut slow tha, almost 10 minute wait karna para. Fir ek baar baat hui, par jo bhi solution diya usse meri problem solve nahi hui. Phir maine dubara call kiya, lekin har baar lagta tha ki mujhe dobaara samjhana padega, aur promote kar rahe the ki khud try karo dashboard se. Training ke waqt bhi lag raha tha ki main confusion mein hoon kyunki unhone clear nahi bataya ki kaunse steps hain. Jab bhi dialer use kiya, lag tha aur connectivity issue aa raha tha. Database ka feature bhi thoda confusing tha, mujhe lagta tha ki wo mere workflow ke hisaab se match nahi karta. Invoicing process thoda complicated tha, aur payment ka system bhi smooth nahi laga. Jo baat sabse zyada dikkat wali thi, wo thodi bhi responsive support team nahi thi, ye bahut frustrate karta tha mujhe din bhar uspe depend karte hue.

    Kartik RaneTripura, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    I had quite a tough time getting everything up and running. The sign-up process was okay at first, b

    I had quite a tough time getting everything up and running. The sign-up process was okay at first, but then the whole setup dragged on much longer than I expected. It felt like I kept waiting for the dialer and database features to be properly configured, but that never really happened quickly. I kept going back and forth with support over the phone, which just added more time rather than helping speed things up. I guess the training was fine enough once I actually got a hold of it, but by then I was frustrated that it took so long just to get going. Honestly, this experience has left me wondering if the timing will be better next time around because this was just too slow overall.

    Mayank Ankit BiswasHimachal Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Most surprisingly responsive and clear support compared to what I’d seen before

    Having dealt with several other workflow tools previously, I was pleasantly surprised by how WFHI's telephonic support handled inquiries. Unlike other services where you must wait endlessly or receive generic replies, their representatives were noticeably patient and coherent in their communication. Calls were answered promptly and the assistance provided was focused directly on the software features rather than vague corporate policies. This was a marked contrast to some earlier experiences where support agents seemed unprepared or unwilling to go beyond scripted replies. The clarity of information helped me understand database functionalities better and resolve software access challenges swiftly. Even the regular automatic updates were explained well, with no unexpected downtimes. I appreciated that, as interruptions often undermined my workflow in previous platforms. Their invoicing and payment follow-ups also came in good time without confusion. Though I expected a basic level of assistance, WFHI went beyond by offering priority help options which I found very useful for time-sensitive tasks. I genuinely felt supported throughout my use of this software, setting a higher standard for communication in tech support.

    Mohit BagchiJammu and Kashmir, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Surprised ki aapke support hours mere hisaab se adjust nahi the

    Main expect kar rahi thi ki telephonic support mere kaam ke hours ke hisaab se fit ho jayega, par mujhe thoda surprise hua jab pata chala ki aapka support timing thoda limited tha. Main roz subah aur shaam calls karti thi, lekin kabhi kabhi support line unavailable hoti thi, jo mera kaam rok deti thi. Payment aur invoicing process toh theek hai, sign-up bhi simple tha, but jab main call dialer aur database features ke baare mein help lena chahti thi, toh response time kaafi inconsistent tha. Aapko shayad ye samajhna hoga ki hum log flexible timing pe kaam karte hain, isliye support ko bhi thoda adapt karna chahiye. Haan, jab support available tha, toh wo kaafi helpful ke through rare cases main bhi quickly issue solve kar dete the, yeh main maanungi. Overall, mujhe lagta hai agar aap apne support hours ko thoda extend karenge, toh users ka experience aur behtar ho sakta hai, especially jo log diverse schedule ke saath kaam karte hain.

    Latika WadekarManipur, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    took longer than expected to get the hang of the labels

    The time it took me to figure out what all the labels and wording meant was frustratingly long. The support tried to help, but honestly the naming conventions inside the software lacked clarity. It wasn’t always obvious what each button would trigger or which database sections referred to certain client categories. I suppose once you get used to it, it does the job, but I spent more time than I expected cross-checking terms and guessing meanings. The telephonic support was fine when I reached out about these confusions but it didn’t speed things up much. So while the software and calling tools eventually worked out well enough, the confusing labels slowed me down significantly. It felt like a practical problem where the interface could have been designed with clearer instructions or more intuitive terms instead of jargon. The sign-up and payment part was straightforward at least and didn’t add to the delay, so that’s one positive in this mostly slow start. But honestly, the learning curve was a bigger challenge than necessary due to the naming and wording inside the program.

    Arun SippyUttar Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    It took forever to samajhna the support system

    Honestly, main thodi frustrated hui thi because support aur communication mein mujhe itna zyada time spend karna pada jab main WFHI ka software use kar rahi thi. Jab main onboard kar rahi thi, toh jyada support na hone ki wajah se mujhe kaafi cheezein khud hi samajhni padhi. Wo telephonic support jo available tha, wo kabhi kabhi extra confusing lagta tha, jaise ki har call pe mujhe apni problem baar baar explain karni padti thi, bina clear solution ke. Software ke updates automatic the, par unka koi detailed explanation nahi mile, jis se mujhe lag raha tha ki system thoda unstable hai. Dialer feature bhi thik se integrate nahi hua mera database ke saath, jo mera kaam kaafi slow kar raha tha. Payment aur invoicing process thoda complex tha, mujhe har baar check karna padta ki invoice sahi hai ya nahi, aur signing up mein bhi kuch steps confusing lage. Overall, mujhe laga ki agar thoda aur clear aur consistent support milta, toh shayad main itna frustrated na hoti. Main definitely expect nahi karti thi itna khud se problem solve karna padega. Main sochti hoon kuch log jo technical expert nahi hain, unke liye ye kaafi stressful experience ho sakta hai. Mujhe laga ki mujhe kitna zyada time aur effort lag gaya toh main wo pura kaam khud hi kar rahi thi rather than help milna.

    Revathi ChitaleMadhya Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support timing thoda fit hua nahi mere liye

    Mujhe support se baat karni thi jab software mein kuch confusion hui par main yeh kahungi ki unke support hours mere kaam ke schedule se zyada match nahi karte. Main mostly evenings ya kuch hafte ke din flexible hoti hoon, par jo timing unka hai wo mere liye thoda awkward tha. Language mein koi issue nahi tha, aur jo response mila wo warm tha, par mujhe lagta hai mujhe adapt karna pada us waqt ki working hours ke hisaab se. Support team helpful thi lekin main baar baar sochti thi ki kya main dubara yeh process repeat karungi agar koi naya issue aaye. Shayad agar wo timing thodi flexible hoti toh main confident ho kar phir se unka support use karti. Lekin abhi ke liye main hesitate karti hoon, kyunki apne actual working hours ke saath woh alignment zaruri hai aur support ko is hisaab se adjust karna chahiye tha. Overall experience warm tha, par time ke wajah se main future mein shayad rely nahi karungi unke telephonic support par itna.

    Kalpana DhawanDelhi, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support team ki response time ne thoda surprise kiya

    Mujhe pehle laga tha ki support team bahut jaldi respond karegi, aur shuruaat mein kuch queries pe response mila bhi. Lekin phir kuch complex problems mein wait zyada hua, jo thoda disappointing tha. On the bright side, jab support ne contact kiya, toh unke explanations clear the aur polite tareeke se samjhaya gaya. Lekin kabhi-kabhi mujhe lagta tha ki mere questions thoda ignore ho rahe hain, ya unka solution thoda generic tha. Overall communication decent thi, par main expect karti thi ki priority assistance thoda zyada proactive hoga. Onboarding ke time par mujhe thoda guidance mili, par kuch steps complicated lage jinmein mujhe khud research karna pada. Dialer aur calling tools generally sahi kaam karte hain, lekin kabhi-kabhi connectivity issues bhi aaye. Database feature ko manage karna thoda time laga, kyunki automatic updates ne interface thoda change kar diya tha jo mujhe samajhna tha. Payment process aur invoicing smooth rahi, aur sign-up relatively simple tha. Jo cheezein achi lagi, unhe maintain karna chahiye, aur thoda aur prompt communication helpful hoga. Aise lagta hai ki overall experience thoda better ho sakta tha agar responsiveness consistent hoti, par bilkul poor bhi nahi thi. Isiliye main is experience ko mixed rating dungi.

    Vandana BhardwajGujarat, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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