It took forever to samajhna the support system
Honestly, main thodi frustrated hui thi because support aur communication mein mujhe itna zyada time spend karna pada jab main WFHI ka software use kar rahi thi. Jab main onboard kar rahi thi, toh jyada support na hone ki wajah se mujhe kaafi cheezein khud hi samajhni padhi. Wo telephonic support jo available tha, wo kabhi kabhi extra confusing lagta tha, jaise ki har call pe mujhe apni problem baar baar explain karni padti thi, bina clear solution ke. Software ke updates automatic the, par unka koi detailed explanation nahi mile, jis se mujhe lag raha tha ki system thoda unstable hai. Dialer feature bhi thik se integrate nahi hua mera database ke saath, jo mera kaam kaafi slow kar raha tha. Payment aur invoicing process thoda complex tha, mujhe har baar check karna padta ki invoice sahi hai ya nahi, aur signing up mein bhi kuch steps confusing lage. Overall, mujhe laga ki agar thoda aur clear aur consistent support milta, toh shayad main itna frustrated na hoti. Main definitely expect nahi karti thi itna khud se problem solve karna padega. Main sochti hoon kuch log jo technical expert nahi hain, unke liye ye kaafi stressful experience ho sakta hai. Mujhe laga ki mujhe kitna zyada time aur effort lag gaya toh main wo pura kaam khud hi kar rahi thi rather than help milna.