Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,635 published WFHI Reviews.

2,90,774 of 3,87,635 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,062 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Felt in control because finding exactly what I needed was straightforward

    Navigating the WFHI software was straightforward from the start. The interface allowed me to quickly locate the dialer, database, and training modules without needing to waste time searching throughout different sections. This clear organization helped me stay focused on setting up my workflows and making use of the calling tools immediately. Updates rolled out automatically and didn’t require any manual intervention, which maintained a steady experience. When I needed extra help, telephonic support was accessible. This easy retrieval of key features contributed to a sense of control that was important while managing multiple remote tasks at once.

    Prakash CherianLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Mujhe support theek laga jab problems aayi, wo log koshish karte the solve karne ki but kabhi kabhi

    Mujhe support theek laga jab problems aayi, wo log koshish karte the solve karne ki but kabhi kabhi response time thoda late hota tha aur mujhe wait karna padta tha. Wording thoda confusing rajhti thi software mein, is wajah se mujhe baar baar help lena padta tha, jo kabhi kabhi thakawat deta tha. Phir bhi overall, jo support milta raha wo inconsistent tha par main isse dobara lena chahungi kyunki jab zarurat padti hai to wo help to milti hai, bas time lagta hai. Delays ki wajah se frustration bhi hui par support team ki approach acchi thi. To agar simple bola jaye toh, haan, main fir bhi dubara try karungi, magar shayad patience thoda jyada chahiye iss baat ke liye.

    Uma RamanathanUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Great for proactive users, not for those needing constant hand-holding

    Using the support services daily went well for the most part. When things ran into glitches, the team was responsive and their communication was clear, which I appreciated. However, if someone expects constant and immediate help every single time without trying anything on their own first, this might not be the right fit. The support felt more suited for users who take initiative and are somewhat familiar with such software tools, as they provide guidance rather than spoon-feed solutions at every step. For me, it worked out because I could troubleshoot basic issues and escalate when necessary. The invoicing and payment process was also smooth, and that helped maintain consistency. So overall, I would say that this service is ideal for those confident in managing some aspects independently but less suited for users looking for nonstop hand-holding during their workflows.

    Kavya Aarav ThakurMizoram, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support ke bare mein alag expectation thi mujhe

    Main initially soch rahi thi ki support system bilkul proactive hoga aur turant solutions milegi, lekin jab mujhe dialer issue hua toh support se baat karna thoda frustrating lagaa. Response time reasonable tha lekin kabhi kabhi lagta tha ki representatives meri specific problem nahi samajh rahe hain. Training modules comprehensive the, lekin unmein se kuch cheezein actual software state se match nahi karti thi. Database feature mujhe thoda complicated laga jab maine apni workflow ke hisaab se use karna chaha. Payment aur invoice process straightforward raha, ismein koi problem nahi thi. Mera chhota sa reservation yeh tha ki mujhe lagta tha support zyada personalized hoga, uss hisaab se main ready thi thoda zyada trouble shooting ko handle karne ke liye, par wo help mujhe poori tarah nahi mili. Overall kahungi ki support experience mera expectation jitna acha nahi tha.

    Kashish CherianPunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support expectations se match nahi karta, dubara try nahi karungi

    Jab main pehle WFHI ke support aur communication ke bare mein soch rahi thi toh mujhe laga tha ki wo mere kaam ke hisaab se hi help milegi, par baad mein experience thoda alag raha. Training ke dauran, telephonic support thik-thaak tha, par jab mujhe specific problem ke liye contact karna pada toh lagta tha ki wo outlined expectations ke mutabiq nahi tha. Kabhi kabhi response delay hota, aur communication mein clarity ki kami thi. Software ke automatic updates ne thoda ease diya tha, lekin support team ki bâat karte waqt lagta tha ki wo har baar humari baat ko utni seriously nahi lete jo zaruri hoti. Overall mujhe lagta hai ki ye experience dubara lena main avoid karungi jab tak wo support improve nahi karte hain.

    Savita KaurChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Would I go for it again? Maybe, but with reservations

    My experience with their support and communication was a bit mixed. On one hand, the telephonic support staff were generally helpful and patient, answering my questions without rushing. The responses via phone felt personal, which I liked. On the other hand, the timing of callbacks or follow-ups was sometimes unpredictable, and I found myself waiting longer than expected for clarification on some points. The training materials were comprehensive, but navigating them wasn’t always intuitive, which meant I had to rely on support more than I initially planned. I guess if I were to start again, I’d expect I’d need the support team’s help a few times in the early days, which is fine, but still a bit of a hassle when you want to get things moving promptly. So, yes, I might do it again but I’d prepare myself for a bit of back and forth with their team.

    Sagar Aman AroraUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Frustrated Feeling, Mostly Due to Sparse Support

    Looking back, I realize I spent too much time figuring out how the software features worked without much real help. The support team was available by phone, but often I was left on hold or told to check guides that weren’t very clear. It was frustrating having to piece together essential functions of the calling tools and database management all by myself. I suppose the automatic updates did keep the system stable, which I appreciate, but that couldn’t make up for the absence of timely and effective communication whenever I had genuine questions. My experience overall leaned toward feeling a bit abandoned, having to learn through trial and error.

    Kabir DuttaTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support Ended Up Matching My Expectations, Mostly

    Before starting, I expected telephonic support to be range-bound in what they could offer, assuming they might just push basic instructions. Surprisingly, the support I received actually matched those expectations, and in some cases went a bit beyond. The agents were prepared and gave relevant details about the database and dialer features when I called, which helped me navigate some sticky points. Still, at times, their answers were a bit scripted and didn't fully address complex queries. This left me a little unsure whether I had all the information needed, but the priority assistance did work as promised, offering timely callbacks when needed. Overall, the outcome was positive and worked well enough for my purposes, even if not perfectly seamless.

    Afreen RamanathanTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    I was surprised at how long it took from my initial contact to actually getting steps to start using

    I was surprised at how long it took from my initial contact to actually getting steps to start using the software. After signing up, I expected the onboarding to move quickly but there were delays in telephonic support callbacks and guidance. This slowed down my understanding of the dialer functions and database setup. I also found the training sessions were scheduled well after signup, further lengthening the process. The invoicing and payment part was straightforward but did not speed up the technical start. Overall, I waited far longer than anticipated to get a working remote workflow environment going, which was frustrating given the need to quickly adapt to remote work requirements.

    Gopal MohantyAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Mixed feelings about support aur communication

    Mujhe pehle laga tha ki support team se baat karne ke baad main zyada confident feel karungi, par thoda mixed experience raha. Jab maine call kiya tha, toh response time theek tha, par kabhi-kabhi solution itna clear nahi mila jitni main expect kar rahi thi. Software ke dialer pe kuch functions smooth chal rahe the, lekin database mein thodi dikkat face karni padi jise samajhna thoda mushkil tha. Lekin overall mujhe laga ki agar main thoda zyada questions karti, toh clarity mil sakti thi. Kuch cheezein automated update ke baad better ho gayi, jise main appreciate karti hoon. Telephonic support se jo patience mila, wo bhi achha tha, bas kabhi kabhi lag raha tha ki explanation thodi quick hoti toh aur accha hota. Invoice process smooth tha, payment mein koi dikkat nahi aayi. Thoda sa balance chahiye tha onboarding experience mein, jaise ki training sessions zyada detailed hote. Matlab kuch steps achhe the, par kuch me thoda aur support ki zarurat thi. End mein main confident thi but thoda aur help milti toh best hota.

    Pallavi TrivediLakshadweep, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy