Support ke bare mein alag expectation thi mujhe
Main initially soch rahi thi ki support system bilkul proactive hoga aur turant solutions milegi, lekin jab mujhe dialer issue hua toh support se baat karna thoda frustrating lagaa. Response time reasonable tha lekin kabhi kabhi lagta tha ki representatives meri specific problem nahi samajh rahe hain. Training modules comprehensive the, lekin unmein se kuch cheezein actual software state se match nahi karti thi. Database feature mujhe thoda complicated laga jab maine apni workflow ke hisaab se use karna chaha. Payment aur invoice process straightforward raha, ismein koi problem nahi thi. Mera chhota sa reservation yeh tha ki mujhe lagta tha support zyada personalized hoga, uss hisaab se main ready thi thoda zyada trouble shooting ko handle karne ke liye, par wo help mujhe poori tarah nahi mili. Overall kahungi ki support experience mera expectation jitna acha nahi tha.