Would I go for it again? Maybe, but with reservations
My experience with their support and communication was a bit mixed. On one hand, the telephonic support staff were generally helpful and patient, answering my questions without rushing. The responses via phone felt personal, which I liked. On the other hand, the timing of callbacks or follow-ups was sometimes unpredictable, and I found myself waiting longer than expected for clarification on some points. The training materials were comprehensive, but navigating them wasn’t always intuitive, which meant I had to rely on support more than I initially planned. I guess if I were to start again, I’d expect I’d need the support team’s help a few times in the early days, which is fine, but still a bit of a hassle when you want to get things moving promptly. So, yes, I might do it again but I’d prepare myself for a bit of back and forth with their team.