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4.0out of 5

4 out of 5

Based on all 3,87,309 published WFHI Reviews.

2,90,537 of 3,87,309 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Verified customerSupport and communication

    Support team se milke mujhe zaroor lagta hai ki dobara bhi karungi

    Main jo support se interact kar rahi thi, wo kaafi responsive thi apne hisaab se. Jab bhi mujhe software ke kisi feature mein dikkat aayi, chahe wo dialer use karne mein problem ho ya database feature samajhne mein, unka response time acha tha. Unhone telephonic support pe patiently meri queries suni aur calmly clear ki. Kuch baar mujhe laga response thoda thoda delay kar sakta tha, lekin overall mera experience positive raha. Sign-up ke time invoice aur payment process smooth thi, jis se mujhe jyada tension nahi leni padi. Training sessions ke dauran bhi unhone samay pe guidance di, aur automatic updates ka notification bhi timely mila. Agar aapko acha communication chahiye aur proper support ke sath software chalana hai, toh ye company kaafi theek hai. Main definitely dobara unke platform ka use karungi jab mauka milega kyunki mujhe lagta hai ki yeh team apne service mein serious hai aur customer ko value karti hai.

    Jyoti JosephJharkhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support mein jo continuous help chahiye tha, wo missing thi

    Maine WFHI support system ka use kiya during setup aur main notice kar rahi thi ki kaafi cheezein one-off help jaisi thi. Matlab jab initial sign-up aur onboarding process complete kar gaya, toh jo ongoing support chahiye tha for call dialer issues ya database sync problems, wo utna accessible nahi tha. Telephonic support mein initial sawaalon ke liye theek tha, par jab repeat issues aaye, toh mujhe laga ki mujhe khud zyada kaam karna pada rather than milna good guidance. Training sessions bahut basic thi, they covered setup, but jab baat aayi finer technical problems ki, toh response weak raha. Main samajh sakti hoon ki ek baar setup ho jaane ke baad mujhe khud try karna chahiye, lekin thoda variable aur consistent help bhi honi chahiye jin cheezo ke liye software continuously modify karna padta hai. Is absence ne frustration badha di. Agar continuous engagement ho jaata from support on these ongoing issues, toh mujhe lagta mujhe zyada aaram milta iss system use karne mein.

    Madhuri SrinivasanTelangana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Started too late, kaafi wait karna pada

    Main registration kara raha tha, par onboarding process bahut slow chal raha tha. Training videos dekhne mein bhi time lag raha tha, aur software setup karne mein expected speed nahi thi. Lagta hai ki support se baat karni chahiye thi, par phone uthane mein bhi der ho rahi thi. Dialer function jab use kiya toh error messages aa rahe the, database sync bhi perfect se alag tha. Invoice aur payment process straightforward tha, par iska matlab hai ki iske baad bhi smooth chalna chahiye tha. Mujhe laga tha ke automatic updates se software better chalega, par kabhi kabhi problem hi badh gaye. Telephonic support milne mein time lagta tha, aur jab mila bhi toh basic cheezein batate the. Overall, experience frustrating tha, kyunki main kaam start karna chahta tha par WFHI software ready hone mein bahut der lag gayi. Time aur samajhne ka patience zyada chahiye hota ismein.

    Puneet BhattacharyaMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Lack of clarity in communication

    I had to reach out for support multiple times, and while the one response I received was helpful, the overall communication felt disorganized. It made the experience frustrating, and I wasn't sure if I would want to seek help from them again in the future, given the uncertainty.

    Vikrant RaoMadhya Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Confident feel nahi kar paayi honestly

    Is system ke sath experience kuch khaas acha nahi raha mera, mainly support ki wajah se. Jab main problem lekar unse contact karna chahti thi, toh response hai, par woh confident feel nahi karata ki voh meri problem ko dhang se samajh raha hai ya fir mujhe sahi tariqe se guide kar raha hai. Main expect karti thi ki jab call karungi toh mujhe aise lagega ki saari help mil rahi hai, par aisa nahi tha. Support wale kabhi itna clear nahi the ki mujhe poora solution mil jaye waqt par. Training bhi thoda bahar se lagti thi, easily samajh mein nahi aayi toh confusion zyada badhti gayi. Mujhe laga ki main apni taraf se hi jyada try karti rahungi lekin jo confidence chahiye usmein kami thi finally. Aapse apne dost ko main aise bataungi ki "Maine try kiya, par vo system mera saath nahi de paaya jitna main soch rahi thi." Bas woh feeling hi thi jo poora experience define karti thi.

    Ritika DuttaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support bahut tezi se mila, beginners ke liye best hai

    Mujhe lagta hai ki agar aapka experience thoda kam hai toh yeh support team bilkul aapke liye fit hai. Feedback aur queries ka jawab yahan bahut quick milta hai aur log genuinely help karte hain. Jo training di gai thi, us se kaafi clarity bhi mili. Automatic updates smoothly aate hain aur system updated rehta hai. Payment aur invoice clear aur straightforward the, isliye koi confusion nahi hui. Mere liye, agar aapko lagta hai ki software mein kuch samajhna mushkil hoga, toh yeh support bilkul suit karega. Par agar aap bhut advanced user hain toh shayad zyada advanced customizations ke liye thoda limited feel karein. Lekin practical use mein, mujhe lagta hai sabka hassle kam karega aur confidence badhayega. So overall, ekdam timely support milti hai aur kaam ban jata hai.

    Sudha Navya KaulOdisha, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    support surprised me by being more helpful than i expected

    I wasnt sure what to expect from the helpline at first but honestly, they were pretty solid. At first, it felt like getting through the menu would be a drag, and I wasnt sure if the people would understand what I meant easily. But then, they actually did and were patient enough to walk me through setting up the dialer and fixing some database sync issues. It wasnt instant but I got the sense they were trying to actually get me sorted not just ticking boxes. I was down on starting but by the end I had a little more confidence using the system. I guess what surprised me was just how thorough the help was on day one. That said, I wish the communication was a bit more proactive from the app side and the updates didnt sometimes confuse the interface. Overall it's okay and I'll probably keep using the support if I really need it but for basic stuff im good now.

    Kaushik ReddyJharkhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Surprised how support built my confidence

    At first, I wasn’t sure whether I’d get the help I needed from support during setup. The initial calls left me slightly unsure because some responses were slow or not thorough. However, as the week progressed, telephonic support grew more responsive and guided me through challenges with the dialer and database. The priority assistance callbacks helped address issues without much delay, which was reassuring. By the end of it, I was fairly confident that the software setup could handle my remote workflows effectively. It surprised me that although there was some initial hesitation, the level of communication ended up serving its purpose well in making me comfortable with the system.

    Narendra SoniRajasthan, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Only the telephonic support was about right

    Honestly, the hours during which support was available did not align well with my actual work schedule, which caused some inconvenience. Because of this, I was often unable to reach telephonic support when I needed immediate help, leading to delays in using the dialer and database features effectively. That was definitely frustrating because I rely heavily on instant assistance. That said, I will say the quality of the telephonic support I did receive was okay — the people were polite and seemed knowledgeable. It’s just that the timing made it hard to get consistent help. I wish the support hours could be extended or made more flexible to suit different working times better, so the software would feel more user-friendly overall.

    Shraddha SardesaiMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    setup ke baad support se thoda shock laga

    Toh maine expect kiya tha ki setup ke baad bhi support system active rahega, par yeh thoda disappointing raha. Haan ek baar jo initial setup tha, wo theek tha, training thodi detailed thi aur software smoothly chala tha. But baad me jab koi issues aaye ya features me changes karna tha, toh response slow aaya aur thodi confusion rahi. Baar baar calls karni padti thi support ko, aur har baar alag alag banda milta tha jisse explanation karna padta tha. Mujhe laga tha ki ek consistent assistance milegi but woh nahi mila. Invoice system clear tha, payment easy ho gaya, ek baar process samajh aaya toh koi dikkat nahi rahi wahan. Database access aur automatic updates me jabardast interruptions nahi aaye, wo achha thha. Overall, main khush nahi thi communication se, par software ka kaam theek tha. Agle projects ke liye shayad support zyada aur better chahiye mera.

    Veena Ritu DixitJharkhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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