2 out of 52 of 5Verified purchaseSupport and communication
Only the telephonic support was about right
Honestly, the hours during which support was available did not align well with my actual work schedule, which caused some inconvenience. Because of this, I was often unable to reach telephonic support when I needed immediate help, leading to delays in using the dialer and database features effectively. That was definitely frustrating because I rely heavily on instant assistance. That said, I will say the quality of the telephonic support I did receive was okay — the people were polite and seemed knowledgeable. It’s just that the timing made it hard to get consistent help. I wish the support hours could be extended or made more flexible to suit different working times better, so the software would feel more user-friendly overall.