Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,298 published WFHI Reviews.

2,88,322 of 3,84,298 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,403 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSupport and communication

    Bit of a mixed bag when getting started

    I started off pretty optimistic about the whole setup process, and I have to say that some parts were straightforward enough. The initial sign-up was smooth and I appreciated how the invoicing came through without any hassle, which got me going quickly. But then things got a tad complicated when I tried to get used to the calling tools and the automatic updates. Sometimes, updates would install themselves without me fully realizing, which disrupted my workflow a bit. On the plus side, the telephonic support was reachable and friendly, although it took a while to get through the first time. After that, their assistance was helpful in sorting out a few hiccups, especially with the database feature integration, which otherwise seemed promising. Overall, I felt supported but still found some things clunky or unexpected, so while I can say it wasn’t all bad, it wasn’t entirely smooth sailing either. I guess it’s a mixed experience depending on what specifically you’re focusing on. Would I recommend it outright? I’m not entirely sure just yet.

    Indrajit AgarwalKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Disappointed with the support timing

    Support se mujhe expectation thi ki koi kabhi bhi madad karega par woh mere work hours ke hisaab se nahi aata tha. Ek baar thodi help mil gayi thi jo achhi thi, lekin mujhse expected zyada nahi tha.

    Ashish RaiHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support and communication were disappointing

    My experience with the telephonic support was frustrating from start to finish. Despite multiple calls, I found myself piecing together solutions on my own rather than receiving clear, direct assistance. The representatives often repeated the same information without addressing my specific queries, which forced me to rely heavily on trial and error with the software. The training materials seemed insufficient to cover the issues I faced, and updates occasionally introduced new problems instead of fixing existing ones. I expected a higher level of communication, especially when the product involves complex workflows and dialing tools, but it felt like I was left to navigate the system without adequate guidance. Additionally, the invoicing and payment process lacked clarity, making it difficult to track my transactions properly. Overall, the lack of effective support and poor communication made it challenging to benefit from the software, and I reluctantly conclude that without major improvements, it will be hard to recommend this service to others with similar needs.

    Sanjay TandonTelangana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support expected se tez tha, par thoda detailed hona chahiye tha

    Mujhe laga tha ki support thoda slow hoga onboarding ke dauran, par actually tum logon ka response time kaafi acha tha. Jab maine pehla call kiya, toh turant kisi ne receive kiya aur basic questions ke jawab diye. Fir thoda wait karna pada jab advanced queries puchni thi, par overall patience mila mujhe. Telephonic guidance mein steps samjhate waqt kuch cheezein clarify karne padin, jo mujhe initially confuse kar rahi thi. Mujhe ye acha laga ki tumne follow-up ke liye messages bheje, par shayad aur detailed explanations hoti toh better rehta. Communication ka flow smooth tha, lekin thoda aur clarity ka advantage mil sakta tha jisse mein poora confident ho jati software ko leke. Overall, jo expect kiya tha usse kuch better mila, par perfection thodi missing thi.

    Sahana ManeAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Problems ko sahi tarah solve karne ke baad software main kaafi reliable laga

    Pehle toh mujhe dialer tool mein thodi gadbad lagi, calls bar-bar disconnect ho rahe the. Maine turant support team ko phone kiya, jahan unhone calmly meri baat suni aur problem identify ki. Thodi confirmation ke baad wo ne mere software ke automatic updates ko check kiya, jo thode pending the. Update complete hone ke baad dialer ki problems kaafi had tak door ho gayi. Saath hi database mein kuch entries duplicate aa rahi thi, wo bhi support ke help se fix ho gaya. Us bad software ne regularly proper calls aur data syncing karna start kiya. Outcome yeh raha ki initial glitches ke baad sab smoothly chalne laga, aur main ab jyada confident feel karti hoon is system par kaam karne mein. Ye system ab reliable ban gaya hai meri needs ke according.

    Maitri JhaTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Not for those needing steady daily support

    The product functions alright but the day-to-day support leaves much to be desired. If you’re someone who can manage tech without frequent help, this might suit you. However, I found that after the first try, calling for assistance was often met with delayed or generic responses. The telephonic support system didn’t behave reliably enough throughout the week. Automated updates occasionally broke some features, causing hiccups that support took a while to address. Communication was patchy at best and that made working through issues frustrating. If prompt priority assistance is crucial for your workflow, this platform might not match your needs. For me, the lack of consistent and helpful daily support overshadowed the positives in software functionality. Those with patience and independent troubleshooting skills may find it usable but others should consider their needs carefully.

    Harsha MohantyJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    kuch extra mehnat lagti hai par milta hai jo chahiye

    Support aur communication ki baat karun toh mujhe generally thoda effort lagana padta tha jo mujhe chahiye tha milne ke liye. Direct call ya email support available hai, par kabhi kabar pehle se prepared hokar rakhna padta tha ki main apni problem clearly bata sakun because thoda patience chahiye hota hai clarity lana ke liye. Dialer aur database ke masle mein specific help milti hai, par full immediate answer nahi milta har baar. Automatic updates timing se milte hain aur ye process smooth karta hai, par detailed questions ke liye kabhi kabar ek-do calls karni padti hai. Invoice aur payment system straightforward tha, issues nahi thi. Overall, agar aap thoda moderate level ka effort lagane ko tayaar hain toh support se acceptable level ki madad milti hai, bas sab kuch instantly nahi hota.

    Jaya PuriRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    labels aur instructions missing clear honi chahiye thi

    Software me support ko call kiya tha par jo wording aur labels diye gaye the wo clear nahi the. Menu aur options me confusion tha, isliye help lena aasan nahi tha. Support se baat karne ke dauran bhi samajh nahi aa raha tha ki kaunse button kis cheez ke liye hai. Mujhe laga ki software thoda zyada straightforward hona chahiye tha taki main akele bhi use kar sakun. Jab maine dialer use karne ki koshish ki to labels perfect nahi the jo dialer ke functions dikhate. Ye sab cheeze mujhe bahut frustrate karti rahi. Training me bhi clear instructions nahi di gayi thi, isliye software samajhne me time laga. Invoicing aur payment system me thoda confusion tha, aur automatic updates bhi achhe se samajh nahi aaye. Telephonic support bhi kisi extent tak helpful tha, par jab tak labels aur wording clear nahi hongi tab tak problems rahein gi. Ye sab milkar mera experience accha nahi bana. Mujhe laga ki thoda aur dhyan dena chahiye tha interface ko simple aur samajhne mein aasan banane me.

    Chandan Aarti BhaveAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Some support clarity stood out

    I approached the support team with a couple of questions about the software's updates and its impact on my workflow. While the overall interaction was polite, I ended up feeling only somewhat confident with the answers I received. The highlight, though, was the telephonic support—they were reachable and tried to help despite some delays. Unfortunately, the explanations about the automatic updates were vague, leaving me unsure about what exactly would change in practice. It wasn't a terrible experience, and the support did manage to address some of my concerns, but I was hoping for clearer guidance. I did appreciate that the database features worked as expected without any major hiccups. So, while the support left something to be desired, I can at least say they were available and made an attempt to be useful even if I wasn't completely satisfied by the end.

    Vikas BakshiKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    felt totally seamless and simple, honestly

    So I was kinda worried before starting because I hadn’t used something like this before but honestly, finding what I needed in their setup was a breeze. From signing up to getting used to the calling tools, db, and even the updates, it all felt like one continuous flow without big bumps or confusion. The training was there and you could skip and go back easily which I liked, so I wasn’t stuck if something didn’t click right away. Whenever I had a question, the support options popped up cleanly in the dashboard — no hunting around or waiting ages, which made the whole process feel way less stressful. And the invoices or payment stuff were just as straightforward, clear and direct. I liked that the system updated automatically in the backend, so I always worked on the latest version. Honestly, for me, the entire package felt very chill and natural. Like they designed it knowing you want simple but effective digital tools and not complicated steps all over the place.

    Charu WaliaDelhi, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy