Some support clarity stood out
I approached the support team with a couple of questions about the software's updates and its impact on my workflow. While the overall interaction was polite, I ended up feeling only somewhat confident with the answers I received. The highlight, though, was the telephonic support—they were reachable and tried to help despite some delays. Unfortunately, the explanations about the automatic updates were vague, leaving me unsure about what exactly would change in practice. It wasn't a terrible experience, and the support did manage to address some of my concerns, but I was hoping for clearer guidance. I did appreciate that the database features worked as expected without any major hiccups. So, while the support left something to be desired, I can at least say they were available and made an attempt to be useful even if I wasn't completely satisfied by the end.