Support and communication were disappointing
My experience with the telephonic support was frustrating from start to finish. Despite multiple calls, I found myself piecing together solutions on my own rather than receiving clear, direct assistance. The representatives often repeated the same information without addressing my specific queries, which forced me to rely heavily on trial and error with the software. The training materials seemed insufficient to cover the issues I faced, and updates occasionally introduced new problems instead of fixing existing ones. I expected a higher level of communication, especially when the product involves complex workflows and dialing tools, but it felt like I was left to navigate the system without adequate guidance. Additionally, the invoicing and payment process lacked clarity, making it difficult to track my transactions properly. Overall, the lack of effective support and poor communication made it challenging to benefit from the software, and I reluctantly conclude that without major improvements, it will be hard to recommend this service to others with similar needs.