Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,212 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Jo log help ke bina chalana chahte hain unke liye nahi

    Mera experience WFHI ke support aur communication ke sath kafi disappointing raha. Jab se software use karna start kiya, multiple times mujhe call kar ke ya database manage karne mein dikkat aayi, toh support team ko contact kiya. Response lene mein waqt laga aur kai baar jo jawaab aaye woh clear nahi the, jiski wajah se solution ko samajhna mushkil ho gaya. Training ke bawajood, kuch cheezein complicated lagi aur mujhe lagta hai ki agar mujhe future mein bhi similar problems aaye toh main phir se assistance manga padega. Support team generally polite thi, par speed aur clarity mein kami thi. Billing aur invoicing sahi tarah se process hui thi par technical aur practical issues jis tarah handle kiye gaye woh satisfactory nahi rahe. Dialer mein kuch bugs the jo multiple updates ke bawajood solve nahi hue. Aisi halat mein, wo log jinko bina help ke sab kuch manage karna hai, unke liye yeh solution suit nahi karega. Main thoda hesitant hoon firse user onboarding karne mein.

    Praveen TalwarTripura, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Tabhi samajh aaya jab support ne call ka flow change kiya

    Main support ko call karti rahi jab tak mujhe lagta tha ki mera dialer sahi tarah se work nahi kar raha tha. Shuru shuru mein lag raha tha ki steps random diye gaye hain aur main confuse ho rahi thi ki sabse pehle kya karna chahiye. Par jab ek bar support ne mera call flow baariki se check karke bata diya ki pehle kya karna chahiye aur kis order mein move karna chahiye, toh tabhi thoda sab samajh mein aaya. Baaki training thodi vague lagi, par wo ek moment tha jab mujhe laga ki shayad system mere liye design hua hai. Other than that, automatic updates kabhi kabhi interruptions laate hain, jo thoda nuisance hai. Lekin jab wo ek clear process samjha diya gaya, tab mujhe kaam smooth laga. Wo time jab baat samajh aayi, wo yaadgar tha.

    Swati DuttaGoa, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Good support but not flawless

    So here’s the thing about the support from WFHI—it’s mostly really helpful and they do answer you pretty quick when you call. The telephonic assistance team explains stuff in a way that I can actually understand, which is a relief. But, I gotta say, sometimes I wish they’d remember the previous issue details better because I ended up repeating myself a couple of times. Now, would I need their help again next time? Probably yes because the good definitely outweighs the not-so-good. The software updates are usually automatic and smooth, which means fewer calls for me actually. Still, a little memory on the support team’s end would save us all some time and hassle. Overall, pretty solid support that makes me feel like they really want to help out, but with a bit more consistency, it could be outstanding. I’ll be calling again if anything new pops up.

    Mahesh AggarwalHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support samajh mein thoda mushkil, beginners ke liye nahi

    Support team ki taraf se explanations kabhi kabhi confusing lagti thi, khas kar jab mujhe technical features samajhne hote the. Kisi had tak toh baat theek thi, jaise ki payment ke steps clear diye gaye thay. Lekin dialer use karne aur database settings ke liye instructions thodi unclear thi. Yeh cheez beginners ke liye frustrating ho sakti hai, kyunki baar baar call karni padti hai jab tak samajh na aaye. Dusri taraf, mujhe lagta hai ki agar kisi ko thodi advance understanding ho software ki, toh wo support ki baatein zyada easily follow kar sakta hai. Par jo log naya naya software use kar rahe hain aur jinhe zyada technical help chahiye hoti hai, unke liye yeh system utna suit nahi karega. Ye support jaisa samjha hota to shayad zyada user-friendly hota, par abhi ke liye main kahungi ki beginners ko dhyan rakhna chahiye agar ye tool lena hai.

    Maitri SehgalKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Order thoda ajeeb tha, par phir bhi phir se karunga ye process

    Main soch raha tha ki steps sequence mein honge jo logically pura onboarding karwayenge, par mujhe laga ki kabhi kabhi kuch cheezein pehle clear nahi thi. Jaise dialer ko pehle configure karna chahiye tha, lekin database setup uske baad tha aur thoda confusion hua ki kaunsa pehle karen. Lekin telephonic support ne help ki to main work kar paya. Thoda time laga shayad samajhne mein, par overall agar poora process repeat karna pade toh main definitely karunga. Kyunki jo training aur support mila, usse mujhe pata chala ki ye software mere liye useful hoga. Toh haan, sequence thoda alag tha, par experience valuable raha jo hai, isliye dubara bhi jane mein koi problem nahi hogi.

    Asif MitraChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Kuch cheezein achhi thi, par pata lagana thoda mushkil tha

    Main soch rahi thi ki support system easily accessible hoga, par kuch cheezein thodi complicated nikli. Jo information mujhe chahiye thi jaise ki database setting ya dialer functions, unko dhundhna zara mushkil tha. Poora help section itna straightforward nahi tha aur kuch baar telephonic support lene mein bhi thoda wait karna pada. Wahi achi baat ye thi ke jo help mili, wo kaafi informative thi aur training modules bhi kaafi samajhne layak banaye gaye the. Software updates automatic hote hain, jo kaafi convenient laga. Overall, mujhe mila thoda acha aur thoda challenging experience dono hi, par main soch rahi thi ki agle baar thoda aur ready rehungi jab mujhe setup karna padega. Thoda patience ke saath kaam karna sakti hoon, bas kahan se start karna hai wo zyada clear nhi tha.

    Sneha BadamiArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was responsive but took some chasing

    When I first reached out to support, I was glad they replied fairly quickly, although sometimes I had to nudge them with a follow-up question because the initial answer wasn’t fully clear. It felt like the team was trying hard, and once I got the right guidance, the rest flowed well. I guess it took a bit more effort on my side than I expected, but they didn’t leave me hanging, which was reassuring. In the end, their responsiveness improved after a few contacts, and I do appreciate the willingness to help, despite the back-and-forth that sometimes dragged things a little longer than I initially hoped.

    Urmila Sumitra SarkarNagaland, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Details clear nahi thi, par fir bhi shayad try kar sakta hoon

    Maine socha tha ki support aur communication system zyada clear aur fast hoga, lekin actual experience thoda alag tha. Jab sign-up aur payment process complete kiya, toh expected tha ki training modules easily samajh aayenge aur support se turant madad milegi jab zarurat hogi. Par jab training start ki, toh mujhe laga ki bahut important cheezen adhuri aur unclear thi. Jo telephonic support mile, unhone kaafi koshish ki par main fir bhi apne questions ko clear dhang se explain karne mein pareshaan tha. Main kaafi comparison kar raha tha dusre platforms ke saath jahan mujhe detailed aur straightforward instructions mili thi. Lekin database aur dialer function ke baare mein samajhna ab bhi thoda mushkil tha. Shayad agar main phir kabhi aise kisi service ka istemal karoon, toh main pehle zyada research karunga taaki mujhe pata chal sake ki mujhe kis level ki clarity aur support milega.

    Arun PanickerMeghalaya, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Setup thoda one-time tha, phir lagataar support se chalana tha

    Toh main WFHI ka software use karte waqt mainly yeh mehsoos kar raha tha ki initial setup thoda zyada one-off tha, matlab ek baar acche se karne ke baad continuity zyada support par dependent thi. Starting mein toh training aur onboarding theek-thaak thi, lekin jab main daily calling tools aur database workflow ko manage karna chahti thi, toh mujhe constant support ki zarurat mehsoos hui. Kabhi automatic updates se changes aaye, toh unke baare mein samajhna bhi thoda tricky tha. Phone pe support team se baat kar ke main clarity lene ke try karti rahi. Payment process simple tha aur invoices time pe mil jaate the, par setup ke baad zyada kuch nadani tha. Overall, main apne doston ko yeh batati ki software use karna ek journey hai, na ki sirf ek baar ki cheez; matlab aapko saath-saath help milti rahegi, especially jab naye problems aaye.

    Divya ChandranUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    what i found missing in support was more consistent follow-up

    Before using the service, I expected support to be reachable quickly and to match the promptness suggested during initial talks. While the telephonic support was generally polite and willing to help, I noticed that sometimes follow-ups were lacking. After explaining issues a couple of times, I felt like I had to push for updates instead of receiving them proactively. At times, this made me question whether they fully understood the problem or if it was being tracked diligently. The communication was clear when I was able to connect with a support person, but there were occasional delays that did not match my expectations. The automatic updates seemed fine and did not cause noticeable interruptions, so I will say that aspect was handled adequately. Overall, what was missing for me was consistent communication on open issues and more attentive follow-through rather than allowing the customer to initiate every check-in. This reduced my confidence a little, though I admit the service did resolve most problems eventually. Still, the experience lacked the proactive care I hoped would come with a professional support system.

    Aarav SuriWest Bengal, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy