Good support but not flawless
So here’s the thing about the support from WFHI—it’s mostly really helpful and they do answer you pretty quick when you call. The telephonic assistance team explains stuff in a way that I can actually understand, which is a relief. But, I gotta say, sometimes I wish they’d remember the previous issue details better because I ended up repeating myself a couple of times. Now, would I need their help again next time? Probably yes because the good definitely outweighs the not-so-good. The software updates are usually automatic and smooth, which means fewer calls for me actually. Still, a little memory on the support team’s end would save us all some time and hassle. Overall, pretty solid support that makes me feel like they really want to help out, but with a bit more consistency, it could be outstanding. I’ll be calling again if anything new pops up.