Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,318 published WFHI Reviews.

2,91,275 of 3,88,318 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,207 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support mein acha aur bura dono tha, thoda elaborate karna chahiye

    Mujhe laga ki WFHI ki support aur communication pehle se thodi better hogi kyunki main pehle bhi kuch similar platforms use kar chuki hoon. Zyada tension ye hi thi ki unka telephonic support mujhe thoda inconsistent mila. Kabhi kabhi queries ko samajhne mein delay hota tha, aur response bhi leisurely milta tha. Lekin ek achhi baat ye thi ki jab main unhe samajhna chahti thi ya specific problem pe baat karna chahti thi, toh woh dhairya se sunte the. Training ke dauraan bhi kabhi kabhi clarity nahi milti thi jo pehle se jaane haar chuki problems ko lekar frustration banata tha. Sign-up aur payment mein basic process simple tha, lekin mujhe lagta hai ki unko thoda aur proactive hona chahiye to reduce delays. Overall, unka support accha aur bekaar dono hi tha – thoda confusion se bhara, lekin phir bhi help ke liye available raha.

    Aruna JaiswalGoa, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Clear labels helped but one phrase stood out

    Reflecting back on my experience with the support communication, I can say the clarity of wording and labels in the software generally made it easier to navigate and understand what actions I needed to take. It wasn’t always intuitive, but the tooltips and guidance helped organize my tasks and database efficiently. However, the one thing that stuck with me was how they described the priority assistance options. The phrase they used made me hesitate a bit because it was quite abstract and didn’t quite tell me what to expect in concrete terms. After some trial and error, I figured it out, but it did leave me wondering initially if I was missing some important details. That feeling wasn’t repeated with the rest of the onboarding or training material, which was fairly straightforward in hindsight. A couple of months later, I still use the calling tools and dialer regularly and rely confidently on the automatic updates to keep everything running smoothly. So all in all, I’d say the labeling was fit for purpose, with just that one phrase that could do with a tweak for better understanding.

    Anil AhujaArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Expected clear guidance, got confusion and silence

    I started this with the hope that support and communication would guide me clearly through the setup and use of the software. Unfortunately, that was not my experience. From the beginning, I felt a lack of clear responses to the specific problems I faced with the calling tools and database integration. I reached out multiple times to the telephonic support team, expecting step-by-step assistance, but usually received generic answers that didn't address my issues. The promised priority assistance felt non-existent as I often had to wait on hold with no updates about wait times. By the end, my confidence in getting effective help was completely depleted. The whole purpose of technical support is to build user assurance, but here I was left frustrated and stuck with unresolved problems. I remember expecting some live walkthrough or detailed help, especially since the software regularly updates and sometimes changes features. This disconnect between what was promised and what I received made me reluctant even to continue using the software. It was disappointing to feel overlooked when I needed the most help.

    Ameya Varsha GhoshGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support lacked clear explanations, missed crucial details

    Reflecting on my experience with WFHI’s telephonic support, I was quite frustrated by the lack of clarity in communication. On multiple occasions when I reached out to clarify issues with the calling tools and dialer, the explanations I received were vague and did not address my specific problems. The technical terms used were often too complex without additional simplification, leaving me more confused than before the call. Furthermore, when I inquired about the automatic updates and how they might affect my usage, the answers were not thorough, and I had to search for the information independently. The onboarding training provided some initial information but was insufficient in preparing me for the day-to-day challenges. I felt the support team missed out on giving practical advice that could have empowered me to resolve common issues independently. Even the guidance on the database feature was limited, leaving me uncertain about its best use in my workflow. After reflecting for some time, it seems that better structured and more patient communication would greatly improve the user experience. For anyone who values clear and detailed assistance, this might not be the best fit without persistent follow-ups. The sign-up and invoicing process were straightforward, but that did little to compensate for the communication gaps elsewhere.

    Swati MukherjeeAssam, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Definitely worth it, lekin thoda wait hua

    Support team se baat karke mujhe achha laga, unhone meri queries ko kaafi achhe se handle kiya. Last mein kaafi confident feel kiya, par thoda time laga response aane mein. Lekin overall, agar mujhe dubara koi support chahiye ho, toh main firse same raasta chununga.

    Anjali BhatiaMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Ended up working out, though the order of steps was a bit unclear

    When I first reached out to support for some help with the dialer and the database setup, the communication was thorough but the steps recommended seemed a bit out of order. I was told to update the software automatically first, which I did, before being directed to check some basic settings that I think should have come earlier. This made the troubleshooting a little confusing while I was trying to solve the problem. On the bright side, the telephonic support team was patient and did answer all my questions, so I didn’t feel lost. Eventually, by combining the instructions and doing some trial and error, I managed to get everything set up properly for my workflow. So the outcome was positive, even if the path to it could have been clearer in terms of the sequence of steps. I appreciate the effort though, and I guess some of these processes can vary depending on the issue at hand.

    Nandini PandaTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Thoda confusing moments ke saath poora support experience mixed laga

    Maine WFHI se support lene ki koshish ki jab mujhe apni billing details samajhne thi, par experience thoda mixed tha. Ek baar jab maine phone uthaya, toh unhone theek se samjhaya ki payment ka receipt kaise access karna hai, toh uss specific moment mujhe laga unka explanation clear aur helpful tha. Lekin baaki phone calls mein jab main apne database ya dialer ke baare mein issues poochta tha, toh mujhe itni clarity nahi mili. Kabhi to lagta tha ki mujhe repeat karna pad raha hai apna question, par answer vague ya adhoora milta hai. Training aur software ke automatic updates ki wajah se kuch processes better ho gaye, lekin jab support team se baat karni thi toh mujhe lagta tha wo sab problems ka solution turant dene mein asamarth hai. Sign-up aur payment process mein bhi kuch complications aaye, jinke liye mujhe support ko baar-baar contact karna para. Overall, poora communication experience ek tarah se 'thoda better ho sakta tha' jaisa laga. I expected thoda aur clearly aur efficiently support milega, par kuch phases mein clarity thodi missing thi.

    Imran Harsha PatelGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    expected quick help but found mixed search results

    I expected it to be really easy to find the support I needed when I hit a snag, but it was a bit of both. Initially, the knowledge base was comprehensive and the telephonic support was reachable, which helped me get quick clarifications during my first week of using the calling tools and dialer. However, as I progressed through the onboarding flow and tried to find more detailed training about the database feature, I found the search function somewhat limited. Sometimes relevant content was buried or it took longer to reach the right update information. Despite this, when I finally got through to priority assistance, the help was thorough and resolved my difficulties effectively. The whole thing gave me mixed feelings because the software and automatic updates were good overall, but finding tailored answers was slower than I hoped, making the initial learning curve uneven. So, it was a blend of smooth communication and minor frustration due to navigation.

    Vasudha Sonal KonarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support response time was a bit slow for my working hours

    I found that the response time from WFHI's support team didn't always fit well with my own working hours. I usually start early in the morning and sometimes need help with the dialer or the database features during those first few hours. However, it often took a couple of hours or more to get through to them or receive a callback, which delayed my workflow. On the plus side, when I eventually connected with them, the support was friendly and mostly helpful. The training sessions were accessible, and the automatic updates ran without causing any interruptions. Payment and invoicing were seamless, which I appreciated. Still, the wait for telephonic support was frustrating, especially since a quick call would have saved me a lot of time. I think if their customer service hours matched the times most users actually work, that would really improve the overall experience. Despite this, the software itself functions well and meets most of my remote work needs.

    Sarika DalviMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    ye un logon ke liye hai jo support chahte hain

    mujhe baahar se support milne ki ummeed thi, aur yeh bilkul waise hi tha. jab mujhe kuch samajh nahi aaya, unhe samay se madad mili. lekin agar aap khud se kaam karna pasand karte hain, toh shayad ye aapke liye nahi hai.

    Neha BansalChandigarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy