Expected clear guidance, got confusion and silence
I started this with the hope that support and communication would guide me clearly through the setup and use of the software. Unfortunately, that was not my experience. From the beginning, I felt a lack of clear responses to the specific problems I faced with the calling tools and database integration. I reached out multiple times to the telephonic support team, expecting step-by-step assistance, but usually received generic answers that didn't address my issues. The promised priority assistance felt non-existent as I often had to wait on hold with no updates about wait times. By the end, my confidence in getting effective help was completely depleted. The whole purpose of technical support is to build user assurance, but here I was left frustrated and stuck with unresolved problems. I remember expecting some live walkthrough or detailed help, especially since the software regularly updates and sometimes changes features. This disconnect between what was promised and what I received made me reluctant even to continue using the software. It was disappointing to feel overlooked when I needed the most help.