expected quick help but found mixed search results
I expected it to be really easy to find the support I needed when I hit a snag, but it was a bit of both. Initially, the knowledge base was comprehensive and the telephonic support was reachable, which helped me get quick clarifications during my first week of using the calling tools and dialer. However, as I progressed through the onboarding flow and tried to find more detailed training about the database feature, I found the search function somewhat limited. Sometimes relevant content was buried or it took longer to reach the right update information. Despite this, when I finally got through to priority assistance, the help was thorough and resolved my difficulties effectively. The whole thing gave me mixed feelings because the software and automatic updates were good overall, but finding tailored answers was slower than I hoped, making the initial learning curve uneven. So, it was a blend of smooth communication and minor frustration due to navigation.