Support response time was a bit slow for my working hours
I found that the response time from WFHI's support team didn't always fit well with my own working hours. I usually start early in the morning and sometimes need help with the dialer or the database features during those first few hours. However, it often took a couple of hours or more to get through to them or receive a callback, which delayed my workflow. On the plus side, when I eventually connected with them, the support was friendly and mostly helpful. The training sessions were accessible, and the automatic updates ran without causing any interruptions. Payment and invoicing were seamless, which I appreciated. Still, the wait for telephonic support was frustrating, especially since a quick call would have saved me a lot of time. I think if their customer service hours matched the times most users actually work, that would really improve the overall experience. Despite this, the software itself functions well and meets most of my remote work needs.