Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,163 published WFHI Reviews.

2,91,163 of 3,88,163 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,764 matching

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Bahut zyada mehnat karni padi for signup and setup

    Yaar, honestly mujhe laga tha ki software aur training ke saath sab smooth chalega, par full sign-up aur pre-purchase phase mein itna saara confusion face karna pada ki main thak gayi thi. Jo onboarding process tha, wo pura self-help mode mein tha, matlab bahot zyada cheezein jo mujhe khud hi dekhni padhi. Support team se contact karna bhi easy nahi tha, response time slow tha, aur mujhe lag raha tha ki jitna mehnat maine kiya, utna hi chahiye tha ki wo features better explain kiye hote. Selling phase mein kaafi issues aaye, jaise ki product details samajhna tough tha aur kuch tools ka demo milna bhi mushkil hua. Mujhe lagta hai yeh un logon ke liye acha nahi hai jinko zyada guidance chahiye during purchase. Finally, main thodi disappointed hoon kyunki mera experience jo hopeful shuru hua tha, wo bahut hi stressful ban gaya tha.

    Vinita ChackoManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Some things explained ok, but some things just missing details

    Looking back on the sales and pre-purchase phase, I found the explanations given were sometimes okay but often lacking depth. The team went through the main features quickly, and I had to ask repeatedly to get clarity on how things like the database and calling software worked day-to-day. The invoicing and payment process was outlined but not in a way that made it clear what I should expect exactly, which felt frustrating because these details matter. Their answers felt like they were rushed or tailored to a general statement more than focused on my specific questions. Also, the training schedule was mentioned but not very precisely, so I wasn't sure how much time I needed to allocate. I suppose I wanted a bit more thoroughness up front. Despite this, I felt the support was there if I needed it. It’s just that the missing details in early conversations made the start a little more difficult than it should’ve been. It’s useful to have the tools but harder if you don’t quite know what you’re signing up for beyond the basics.

    Ajay JoshiDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Overall process thoda lamba par smooth tha

    Main jab pehle software ke liye sign-up kiya toh socha tha ki process shayad jyada quick hoga, par pata chala ki thoda lamba chal sakta hai. Sale aur pre-purchase steps mein kai baar mujhe lagta tha ki thoda order confusion ke saath aaya hai, jaise kab training ka link milega aur kab software setup complete hoga. Par phir socha ki ye sab planning ke hisaab se important hai kyunki aise system mein sab components ek saath kaam karte hain. Payment ke baad invoicing timing sahi thi aur automatic updates ne bhi kaafi contribution kiya continuous improvement mein. Sales team ka approach respectful tha, bas mujhe thoda time laga ki sab steps samajh lunis. Training sessions ke baad software use karne mein zyada clarity aayi, aur dialer aur database features bhi gradually meri daily needs fulfill karne lage. Agar clear aur quick setup chahiye to ye thoda slow lagega, par agar patience rakhen to process kaafi smooth feel hota hai. Overall, main bataungi ki process thoda lamba tha par well-organized tha, aur mera experience positive tha is baat ke bawajood ki sab kuch immediately clear nahi tha. Ye pace samajhna sabse zaroori chiz thi jitni main ab realize karti hoon.

    Ankita Ameya ThomasPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Clear sales language was the one redeeming feature

    I found the sales materials and pre-purchase communication quite confusing overall, which made it difficult to get a full understanding before committing to the product. The labels used for various features didn’t match up well with what I experienced in the software itself, leading to unmet expectations and some uncertainty about exactly what I was buying. In fairness, the descriptions were precise in some aspects, particularly around software capabilities, which did help me trust that part. Still, much of the wording seemed overly technical or ambiguous, which felt like an unnecessary barrier. It would have been helpful to see clearer, more consistent terminology used throughout all the pre-purchase information to avoid this confusion. The onboarding process made some sense of it, but by then I had already felt some reservations. Ultimately, the labeling issues detracted from the ease and confidence of my initial experience, whereas simpler language might have improved trust and understanding from the start.

    Komal YadavDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Handling issues took real effort but showed commitment

    During the sales and pre-purchase interactions, I encountered a specific moment when the software registration failed unexpectedly. It took several callbacks and some persistent follow-up to get the problem understood and worked through, which was quite a hassle. However, on other occasions, the software behaved as expected, and routine processes were relatively smooth. The onboarding flow was somewhat confusing at some steps, and I needed to refer to training materials separately. So, while they did make an effort to fix things, the overall experience was mixed. I acknowledge the positive intentions but also felt that better communication or automated error handling would have helped reduce the effort involved.

    Aneesh TalwarGoa, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    i was surprised at how unclear the whole process felt

    I honestly expected things to be more straightforward, but the explanation before purchase left me scratching my head. The sign-up and payment details sounded simple but the invoicing process felt confusing and not very transparent. I had to keep reaching out to telephonic support to clarify what was included and what wasn’t, which was frustrating because the calls weren’t always easy to get through to. The training and onboarding promised were a bit vague on how quickly I could use the dialer and the database effectively, so that uncertainty made me hesitant. I appreciated that the software updated automatically, but without clear communication, it just felt like an extra thing to keep track of. Overall, I was surprised that something that was pitched as user-friendly wasn’t explained more clearly before I invested, which left me feeling unsure if it was right to continue with it.

    Latika VaidyaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Shuru karna thoda zyada time laga

    Mujhe lagta hai ki sign-up aur payment process thoda slow tha compared to mera expectation. Pehle hi din sab set karne mein mujhe kaafi effort laga. Documents submit karne ke baad bhi verification mein der lag gayi aur support se baar-baar baat karni padi. Dialer and database features use karne ke liye training start karna bhi delay ho gaya kyunki onboarding thoda clear nahi tha initially. Thode din wait karne ke baad sab kuch properly chalna shuru hua par wo initial phase kaafi frustrating tha. Automatic updates aaye toh unka impact ya benefit turant samajh nahi aaya jiski wajah se mujhe manually adjustments karni padi. Overall, main yeh kahungi ki agar aap jaldi start karna chahte hain toh ye process thoda slow lagega. Haan, support team ne theek help ki par fir bhi ye sab anticipate karna zaroori tha. Main samajhti hoon ki shayad ye sab necessary steps hain lekin thoda patience rakhna padega aage badhne ke liye.

    Lakshmi BalanRajasthan, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Clear explanations led me to decide not to proceed

    Before purchasing the WFHI software package, I carefully reviewed the sales and pre-purchase information and found that many aspects were explained in clear detail, such as the database capabilities and the general workflow structure. The provided demonstrations were helpful to understand the functionality. However, there were areas where I sought more clarity that were not addressed sufficiently, like the exact nature of priority support and how often automatic updates occur in practice. The payment and invoicing steps were described well, making the overall process transparent and easy to follow. On the downside, some of the onboarding flow and training details seemed only available after signing up, which made my assessment a bit incomplete beforehand. The mixed clarity across different touchpoints left me uncertain about the actual day-to-day experience. After weighing these factors, I concluded that the product might meet many user needs but did not fully align with mine for now. I appreciate the detailed explanations where they were available and the transparent payment process, though I would have preferred more upfront information on training and support. As such, I did not go further with the purchase at this time but may reconsider if these areas improve.

    Atul TalwarKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Socha tha doubt hoga, par confidence ke saath karunga dobara

    Initially mujhe thoda hesitation tha about purchase karne se pehle, kyunki software aur training kaafi new tha mere liye. Lekin jab main pre-purchase demo dekha, toh samajh mein aya ki kaafi useful features hain jaise dialer aur database integration, jo remote workflows simplify karte hain. Sales team ne jo detailed explanation di invoice aur payment procedures ke baare mein, usse mujhe clarity mili ki mujhe kya expect karna chahiye. Training flow start karte waqt thoda adjustment wala moment aya, kyunki onboarding process detailed tha, but jaise jaise main use kar raha tha, software ke automatic updates sab kuch aur easy bana rahe the. Telephonic support ka response time average tha, kabhi slow aur kabhi fast. Overall, product mujhe kaafi suit karta hai aur jo challenges aaye unhe maine logically solve kiya. Agar mauka mile mujhe fir se inke software aur training ka use karna pade toh mujhe lagta hai ki is baar main confidence ke saath karunga.

    Madhav YadavTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Your sign-up process is not well ordered

    I found the sequence of steps you require before purchase to be confusing and not well structured. First, I was asked to provide a lot of information before I even saw a detailed description of the software features. Then the invoicing details came before I fully understood the billing cycles, which seemed backwards to me. The onboarding flow also felt fragmented: training material was dispatched before I completed sign-up, which led to some uncertainty about what was applicable. If the flow was properly laid out from the start, customers would probably feel more confident. As it stands, it felt like jumping between tasks without clear guidance. The UI could be improved to guide people through the entire process in a sensible order. While I can appreciate the complexity of the software offerings, the way you handle these steps has left me frustrated and less willing to proceed further.

    Simran MankadDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy