i was surprised at how unclear the whole process felt
I honestly expected things to be more straightforward, but the explanation before purchase left me scratching my head. The sign-up and payment details sounded simple but the invoicing process felt confusing and not very transparent. I had to keep reaching out to telephonic support to clarify what was included and what wasn’t, which was frustrating because the calls weren’t always easy to get through to. The training and onboarding promised were a bit vague on how quickly I could use the dialer and the database effectively, so that uncertainty made me hesitant. I appreciated that the software updated automatically, but without clear communication, it just felt like an extra thing to keep track of. Overall, I was surprised that something that was pitched as user-friendly wasn’t explained more clearly before I invested, which left me feeling unsure if it was right to continue with it.