Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,258 published WFHI Reviews.

2,91,223 of 3,88,258 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,179 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSupport and communication

    jabardast support, bas thoda fast nahi suit karega sabko

    Bhai, support team ne quickly reply diya aur seriously, mujhe laga ki woh log sach mein meri madad karna chahte hain. Main use karta hoon ye software apni remote workflows ke liye aur jab bhi doubt karta hoon, support se contacts karta hoon toh they respond fast which is super useful. Agar aapko tez response chahiye toh ye pretty sahi rahega. Par agar aapko patience nahi hai aur har ek step instantly chahiye, toh shayad it won’t suit aapko. Support ka tone friendly hai and they explain things well. Overall kaafi impressed hoon iska communication style se, aur help bhi timely milti hai. Main definitely recommend karunga unko jo remote kaam smooth chalana chahte hain and thoda wait bhi kar sakte hain.

    Mihir Jaideep WadekarBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Disheartening support experience from start to finish

    The whole support process felt frustrating and ineffective. Despite multiple attempts to get clarification, the communication was slow and often evasive, which eroded my confidence in resolving any issues. I initially hoped that reaching out by phone would speed things up, but it only led to longer wait times and repeated explanations of the same problem without clear solutions. The representatives seemed hurried and not fully attentive, which did not inspire much trust. As a result, I ended feeling more uncertain rather than reassured about using the software further. The promised priority assistance did not materialize in any noticeable way for me, and overall, I felt left on my own to figure out most problems without proper guidance. This left a distinctly negative impression that overshadowed other parts of the product. I do not feel confident continuing with the service when support feels so unreliable and unhelpful throughout.

    Bimal Manoj SinghChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    You really surprised me with your support

    Your telephonic support is something I hadn't expected at all. Before WFHI, I faced long waiting times and unclear answers with other services, but when I called you, the responses were direct and very clear. It really surprised me how fast you helped me get my dialer issues fixed during the week. Also, the automatic updates happened without any disruptions, which made my workflow smoother than before. Your team communicates in a way that’s very easy to follow, which some others failed at. You’ve clearly improved how you handle support compared to what I was used to, and that really stood out to me throughout my experience.

    Tanvi ManeGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Not for someone wanting clear, fast answers

    I found the support and communication from WFHI to be quite frustrating, mainly because the explanations were not very clear. When I needed help with the software and calling tools, I often ended up more confused after conversations. The telephonic support sounded like they were attempting to assist, but many times I felt like they were giving vague responses that didn’t really address the core issues. The onboarding felt slow and unclear, and I struggled to understand the payment and invoice processes because they weren’t detailed enough. This kind of support might suit people who are already somewhat tech-savvy or patient enough to piece things together on their own. For someone like me who prefers clear guidance and fast, detailed explanations, it just didn’t fit my expectations. I was looking for straightforward communication to get me up and running without extra hassle, but that’s not how it went. So I’d say anyone wanting quick and transparent help might find themselves disappointed with this setup.

    Girish ThampiDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support expectations bilkul alag nikle

    Mujhe laga tha ki jab main help ke liye call karunga toh support team thorough aur jaldi response degi. Par jab main onboarding step mein tha, tab support calls mein kaafi wait toh lagti thi aur kabhi kabhi lagta tha ki jo bol rahe hain woh meri baat samajh nahi pa rahe. Lekin haan, ek baat toh thi ki jisne call attend kiya, vo polite tha. Lekin wo politeness kafi nahi thi jab tak issues ka timely solution nahi milta. Training mein kuch cheezein mujhe samajh mein nahi aayi aur main baar baar call kar raha tha. Mujhe lagta tha ki main thoda confident feel karunga par at the end, thoda confused motion hi raha. Database aur dialer tool use karne mein thodi helpful thi, par jab problem aayi toh support ne jo solutions diye, vo lag raha tha ki unhone pichle case dekh ke jaldi se bataa diye. Expected tha ki automatic updates meri workflow ko asaan karenge, par un updates ke baad bazaar mein bas thodi improvement dikhayi di. Payment process smooth tha, usmein koi dikkat nahi aayi. Lekin jab baat communication ki aayi toh meri expectations se kaafi door tha actual experience. Overall confident feel karna mushkil raha.

    Ashwin AhujaJharkhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support team ki mehnat bahut thi, labels samajhna toh thoda tricky

    Main sabse zyada impressed thi unki support team ke communication se. Meri ek query thi jo mujhe samajh nahi aa rahi thi kyunki dashboard par kuch labels confusing lage. Phir ek baar jab mainne customer support ko call kiya, toh unhone bahut patiently meri har baat suna aur ekdum simple shabdon mein samjhaya ki 'dialer' aur 'outbound calls' ka setup kaise hota hai. Unka wording itna clear tha ki mujhe turant sab samajh mein aaya. Baaki training material thoda general tha, isliye mujhe thoda effort lagana pada ki software ke baaki features pe bhi mastery karun. Lekin jab tak woh ek concept clear karne mein support kar rahe the, mujhe lag raha tha ki wahi sabse zyada kaam hai, aur baaki cheezein toh thodi slow but manageable thi. Mujhe lagta hai ki going forward bhi, support team ke communication se main useful cheezein seekh pati rahungi, bas labels thoda aur user-friendly hote toh shayad zyada easy rehta. Overall, unka communication effort genuine laga, isliye main satisfied hoon.

    Namita IyengarChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    First two steps were confusing

    Aapke support ke steps mere liye kuchh confusing the. Mujhe laga jaise order nahi tha. Pehli do baar jab maine contact kiya, toh mujhe pata hi nahi chala ki kya karna hai. Bas ek cheez theek thi - unka response time theek tha. Otherwise, mujhe thoda samajh hi nahi aaya ki kya hota raha.

    Nitin SinghManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    support response time better than i had expected

    When I first signed up with wfhi and started using their calling tools, I was worried the day-to-day support might be slow given some initial setup questions I had. But over the week, I noticed the telephonic support got back to me quicker than I anticipated, usually within a few hours. It wasn’t always instant, and occasional waiting was there, but generally the response was better than I’d figured from my past experiences with other software providers. So continued communication really worked out better than the initial nerves suggested it might — even if I wished the updates came a tad faster.

    Aarav HegdeJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Could do it again, but support explanations were a mix

    Hey! Just wanted to share my thoughts about the support and how things got explained when I reached out during the onboarding. So, I found some parts pretty straightforward, which was good because I didn't feel totally stuck when I used the calling tools. The telephonic support people were usually polite and tried to explain things clearly, but I gotta say, sometimes the explanations felt a bit rushed or too technical, you know? Like when I asked about the database features, I kind of ended up more confused. But on the flip side, when it came to sorting out invoicing questions or issues with the payment system, they were much better at breaking it down simply. It was not all smooth sailing, but the support tried their best and I appreciate that. Also, after a few days, I seemed to get the hang of updates and the dialer behavior, so that helped me feel a lot more confident. Thinking if I'd do it again honestly, I'd probably sign up, but maybe brace myself for some parts of support to be hit or miss. Still, overall, the experience was okay and I could definitely manage with some patience and follow-up calls here and there. Just keep an open mind about the kind of responses you might get because it can vary a lot.

    Ansari DhawanTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    samjha bhi diya aur phir confuse bhi kar diya

    Maine support se contact kiya tha phone ke through kyunki mujhe dialer aur database ke features samajhne the. Pehle toh unhone kaafi achhi tarah samjhaya ki kaise automatic updates work karte hain aur kaise training videos follow kar sakta hoon, jo mujhe kaafi help kiya. Par jab main thoda detailed questions poochta tha, toh kabhi kabhi jawaab thode unclear lagte the, jaise ki mujhe baar baar confirm karna padta tha ki kya wahi baat woh kehna chahte hain. Mujhe lagta hai explanation mein thoda aur clarity honi chahiye thi. Support staff ne patience dikhayi aur dhyaan diya par kabhi kabhi unke responses thode inconsistent hote the jiski wajah se mujhe thoda frustration bhi hua. Overall baat karu toh support helpful tha, par har cheez ko samjha paana thoda mushkil tha. Par haan, jitna samjha paaye, woh theek tha. Mujhe lagta hai woh log effort kar rahe hain, bas thodi aur clarity aur speed honi chahiye thi taki impression aur strong hota.

    Mukesh VenkatesanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy