Support expectations bilkul alag nikle
Mujhe laga tha ki jab main help ke liye call karunga toh support team thorough aur jaldi response degi. Par jab main onboarding step mein tha, tab support calls mein kaafi wait toh lagti thi aur kabhi kabhi lagta tha ki jo bol rahe hain woh meri baat samajh nahi pa rahe. Lekin haan, ek baat toh thi ki jisne call attend kiya, vo polite tha. Lekin wo politeness kafi nahi thi jab tak issues ka timely solution nahi milta. Training mein kuch cheezein mujhe samajh mein nahi aayi aur main baar baar call kar raha tha. Mujhe lagta tha ki main thoda confident feel karunga par at the end, thoda confused motion hi raha. Database aur dialer tool use karne mein thodi helpful thi, par jab problem aayi toh support ne jo solutions diye, vo lag raha tha ki unhone pichle case dekh ke jaldi se bataa diye. Expected tha ki automatic updates meri workflow ko asaan karenge, par un updates ke baad bazaar mein bas thodi improvement dikhayi di. Payment process smooth tha, usmein koi dikkat nahi aayi. Lekin jab baat communication ki aayi toh meri expectations se kaafi door tha actual experience. Overall confident feel karna mushkil raha.