Support team ki mehnat bahut thi, labels samajhna toh thoda tricky
Main sabse zyada impressed thi unki support team ke communication se. Meri ek query thi jo mujhe samajh nahi aa rahi thi kyunki dashboard par kuch labels confusing lage. Phir ek baar jab mainne customer support ko call kiya, toh unhone bahut patiently meri har baat suna aur ekdum simple shabdon mein samjhaya ki 'dialer' aur 'outbound calls' ka setup kaise hota hai. Unka wording itna clear tha ki mujhe turant sab samajh mein aaya. Baaki training material thoda general tha, isliye mujhe thoda effort lagana pada ki software ke baaki features pe bhi mastery karun. Lekin jab tak woh ek concept clear karne mein support kar rahe the, mujhe lag raha tha ki wahi sabse zyada kaam hai, aur baaki cheezein toh thodi slow but manageable thi. Mujhe lagta hai ki going forward bhi, support team ke communication se main useful cheezein seekh pati rahungi, bas labels thoda aur user-friendly hote toh shayad zyada easy rehta. Overall, unka communication effort genuine laga, isliye main satisfied hoon.