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4.0out of 5

4 out of 5

Based on all 3,87,866 published WFHI Reviews.

2,90,938 of 3,87,866 reviews include a verification label.

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WFHI Reviews

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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Thoda zyada repetition aur wait hua, par fir bhi helpful tha

    Main soch rahi thi telephonic support thoda different hoga, par mujhe laga wahi toh thoda unexpected tha. Mujhe baar baar apne issue ko explain karna padta, matlab ki ek baar nahi, har call par thoda repeat karna padta jo thoda frustrating tha. Kabhi kabhi mujhe wait karna padta on hold line par, aur updates ke baare mein bhi clarity nahi milti thi turant, matlab main expect karti thi jaldi solve ho jayega. Lekin koi support representative mere queries patiently sunta tha aur solutions dene ki koshish karta tha. Kahi baar mujhe lagta tha ki main unhe already bata chuki hoon problem, fir bhi unki approach helpful thi. Training ke time automatic updates ne thoda disruption kia, database feature ko samajhne thoda waqt laga. Lekin join karne aur payment karne mein koi problem nahi thi. Overall, thoda zyada time lagta tha, and repetition tha, but end mein accha feel hua because unhone help ki mujhe.

    Komal SinghalKarnataka, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    felt kinda off from the start

    Honestly, the timing part was a bit frustrating for me. I usually work in blocks during the day but the support hours seemed more suited to someone working odd shifts overseas or something. I tried calling in the morning but often got voicemail or had to wait ages to get through, which wasn’t ideal. On the plus side, once I did get support, they were pretty patient and tried to help solve my issues. Still, the mismatch in hours meant I ended up spending more time trying to get help than actually using the dialer tools or managing the database. It just never felt like the software and assistance aligned well with my usual working rhythm. It’s hard to say if this would be better if my schedule was different, but for me, the setup felt a bit inconvenient overall. The invoicing and payment process was straightforward, and the automatic updates didn’t cause any problems. Just wish the support availability fit a typical day better.

    Reema BhonsleHaryana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Kuch baatein din ke dauran badalti dekhi thi

    Shuru mein support response thodi delayed lag rahi thi, aur mujhe thoda samay laga samajhne mein ke kis feature kaise kaam karta hai. Phir bhi, jab main roz kaam kar rahi thi, toh software ki update aur dialer functionality thodi improved dikhi. Support team se baat karne mein kabhi kabhi queues badh jaate the, lekin generally call quality achhi thi. Database management mein thodi complexity rahi magar automatic updates ne kaafi madad ki. Kuch issues the jo pehle se solve nahi hue, lekin overall main ye expect karti thi ki daily use pe thoda zyada smooth hoga.

    Zoya JadhavLadakh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support hours did not match my work schedule

    Support service was the only thing that worked reasonably well, with agents being polite and somewhat knowledgeable. Unfortunately, their operating hours rarely matched when I actually needed help during my working hours. This made it nearly impossible to get timely assistance for issues that came up while I was working remotely. Having support available mainly during traditional office hours is not helpful for a setup that aims to provide flexibility. The software functions fine on its own at times, but a question or two about the database or dialer could not be promptly resolved. Payment and sign-up process went through without any big problems, which I appreciated, but the lack of support coverage made things frustrating. If the support team could match their hours to reflect the users' diverse timings better, it would improve the experience significantly. Until then, I have to rely on figuring things out on my own, which is not what I expected from such a platform.

    Suresh SarinAssam, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support response time bahut slow tha yaar

    Yaar, mujhe lagta hai support ka response time thoda zyda slow tha compared to what main expect kar raha tha. Jab software mein kuch queries thi toh main ne telephonic support se contact kiya, par waiting time itna lamba tha ki frustration ho gaya. Kabhi kabhi toh lagta tha ki maine call hi unsu pada hai ya shayad kisi busy line mein hoon. Thoda patience bhi chahiye tha but lagta hai ki team ki availability thodi limited hai. Training sessions theek the, par jab questions poochne ka mann hua support team se baat karne ke liye toh delay milna thoda annoying tha. Database features use karne mein kabhi kabhi problem aayi, dialer aur calling tools ke related jab help maangi toh response slow aaya. Mujhe lagta hai agar thoda proactive approach hota toh better hota. Automatic updates toh chalte rahe without problem, par quick help nahi milna software ke dino ko kadak banata tha. Payment aur invoicing process se toh koi dikkat nahi thi, bas support mein improvement jaruri lagta hai. Kabhi koi urgent cheez hoti toh maine thoda pareshaan feel kiya isliye.

    Raghav VermaGujarat, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support kaam to ho gaya par thoda slow tha

    Pehli baar jab system mein kuch gadbad hui, support team se baat ki. Thoda time lagaya samajhne mein ki issue exactly kya hai, par jab samajh aaye toh turant help kiya. Call karne mein thoda wait karna pada, lekin jo banda mila uski baat clear thi aur woh calm tha. Jo bhi problem thi, woh solve to ho gayi lekin mujhe laga tha ki thoda tezi se ho sakta tha. Support ne jo communication di, woh straightforward thi, koi bakwaas nahi. Kabhi kabhi lagta tha ki issue itna simple hai toh jaldi solve karna chahiye, par shayad unke end par kuch limitation thi. Overall, main satisfied hoon ki support ne madad ki, aur training wale module se bhi kaafi seekhne ko mila. Next time shayad thoda faster response mil jayega. Mujhe lagta hai ki agar support ki speed thodi better hoti toh experience even zyada accha hota.

    Reema BandopadhyayChandigarh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Response time bilkul timepass thi, frustration hi zyada thi

    Jab main pehli baar support team ko call kari thi, mujhe laga ki shayad wo mere queries ka achhe se jawab denge. Pehle toh, response thoda late aaya, par main ne socha ki maybe busy honge. Jab finally baat hui, toh mujhe samajh nahi aaya ki mera point kitna dhyan se suna gaya hai. Kuch baatein achhi lagi, jaise ki unki koshish thi help karne ki, par bohot zyada samay laga unke answers aane mein. Automatic updates ke baare mein jab pucha toh vague jawab mila, jaise ki unhe proper update nahi mila ya wo confused the. Software ke database feature ko lekar bhi queries thi meri, par wo clear nahi ho paaya. Training process thoda complex laga, onboarding mein steps thoda ghumavdar the, jo mere jaise naye user ke liye confuse kar dene wale hain. Payment aur invoice process mein koi badi dikkat nahi hui, lekin uske baad jo support mila, woh frustrating tha. Mujhe aisa lagta hai ki agar support thoda prompt aur clear hota toh overall experience alag hota, warna ye frustrating hi tha. To apne dost ko agar bataun toh bas yehi kahungi ki support zyada help nahi karta aur response mein bhi time lagta hai.

    Saumya RegeChhattisgarh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support explanation was clear, but it took longer than expected

    I appreciated how the support team explained each step of the setup process carefully, which helped me understand the software features better. They were patient and attentive, which made it easier to follow along. However, the total time spent on the call was longer than I anticipated, which somewhat reduced efficiency. While the dialer and training tools were well covered during the discussion, waiting for responses occasionally disrupted the flow. Also, the invoicing and payment details were explained thoroughly, which I found helpful for managing my account. Despite the extended duration, the clarity of information prevented potential mistakes later on, so it was a fair trade-off. Still, I would have preferred a more concise interaction. The automatic updates seemed to work seamlessly in the background, freeing me from manual concerns. So overall, I feel the clarity came at the expense of some time, but it was valuable in building confidence with the tools.

    Bimal BanerjeeChhattisgarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Consistently reliable support through daily use

    Over the course of several weeks, the telephonic support provided felt consistently reliable during day to day use. Calls placed to their service team generally resulted in timely and clear responses that resolved normal issues without hassle. The dialer and calling tools behaved well across the working days, with only minor interruptions that were quickly addressed through updates. Database access remained stable and responsive throughout, which meant my workflow was disrupted minimally. Automatic updates installed in the background without requiring manual action, which kept things current without any inconvenience. Invoicing and payment processes were straightforward and did not give me any trouble after the initial signup. Training sessions provided during onboarding covered the basics adequately, allowing me to get up to speed on necessary procedures. Overall, the entire experience felt organized and dependable. Even when small issues appeared, the support team was able to handle them efficiently over the phone. This made the ongoing use manageable and consistent, ensuring I could focus on my work instead of technical troubles.

    Jayant DasBihar, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Not for those expecting quick help, ye toh self-solve waala system hai

    Bro, matlab support ke liye kal se bahut call kiya. But joh madad mili, mainly mujhe hi sab kuch samajhna pada. Phone pe jisme delay hota tha, response slow tha and jab tak samjha pata, kaafi frustrating ho gaya tha. Database set up karna bhi easily nahi tha, aur training mein bhi jitni joh cheezein boli gayi, unka zyada practical use samajh nahi aaya. Agar tum thoda technical ho aur khud seekhna pasand karte ho toh theek hai, warna acha lagne wala nahi yeh. Support zyada proactive nahi hai, mujhe laga tha ki live help milegi, par zyada toh mujhe khud hi saare steps karne pade, jo ki frustrating tha.

    Ketan PatilMizoram, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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